Richard (Trey) Franz
Boulder,CO
Summary
Dependable Server successful at providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Server/Expo
The Kitchen Next Door
09.2017 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Communicated food orders to chefs to execute priorities and special requests.
- Delivered food orders from kitchen to customers' tables.
Host
The Kitchen Next Door
05.2017 - 09.2017
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Busser/Host
Proto's Pizza
06.2015 - 08.2016
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Barista
Starbucks
02.2014 - 02.2015
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Skills
- Food Sales and Promotion
- Seating Assignment Preparation
- Order Accuracy
- Food and Beverage Pairings
- Suggestive Selling
- Payment Processing
- Natural Leadership
- To-Go Order Preparation
- Time Management
Timeline
Server/Expo
The Kitchen Next Door
09.2017 - 09.2019
Host
The Kitchen Next Door
05.2017 - 09.2017
Busser/Host
Proto's Pizza
06.2015 - 08.2016
Barista
Starbucks
02.2014 - 02.2015
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