Richard W. Duffey III
Virden,IL
Summary
Dedicated and dependable professional with over a decade of diverse experience in customer service, security, healthcare logistics, and operations support. Proven ability to thrive in fast-paced, high-pressure environments while maintaining a professional demeanor and delivering exceptional service. Skilled in inventory management, claims processing, security operations, and janitorial services, with hands-on leadership experience in food service and retail. Strong communicator with a track record of clear documentation, problem-solving, and collaboration. CPR, First Aid, and Forklift certified, with a proactive attitude and commitment to completing tasks efficiently and accurately.
Overview
14
14
years of professional experience
Work History
Materials Management
Springfield Clinic
11.2021 - Current
- Handle, package, and deliver medical supplies to Springfield Clinic offices.
- Receive products, restock, and manage inventory.
- Assisting Springfield Clinic employees with ordering, deliveries, inventory, and tracking of supplies needed.
School Bus Driver/Monitor
First Student
08.2021 - 11.2021
- Monitor and drive First Student buses for District 186 in Springfield.
- Inspect the bus daily and communicate with teachers and staff about child safety.
Installation Technician for Dish Network
Galaxy One
06.2021 - 08.2021
- Set up and confirm appointments with customers, drive to and install, fix, or replace equipment and Dish Network services in a clean and timely manner.
- Installed and configured various residential and commercial systems, ensuring optimal functionality.
Security Officer
G4S/Securitas Security
07.2020 - 06.2021
- Practice exceptional customer service and handle medical emergencies.
- Training in first aid, aid, and assist in any emergency on site.
- Secure the post, follow post orders, and report all activity that is out of the ordinary.
- Dress and act in a professional, clean manner.
Claims Technician
Blue Cross Blue Shield Of Illinois
02.2017 - 02.2020
- Process and investigate claims quickly, then release them.
- Data and information entry.
- Processed and evaluated insurance claims for accuracy and compliance with company policies.
Cook, Cashier, Inventory
Zach’s Wraps
02.2015 - 11.2017
- Prepared and served food to order in a timely and professional manner.
- Handle money through the cash register while maintaining professional and appropriate behavior, as well as stock and inventory management.
- Checked for quality, kept track of both old and new items, and rotated stock to ensure the freshness of food and ingredients.
Security Officer
Securitas Security Services
08.2015 - 02.2017
- Practice exceptional customer service, handle medical emergencies.
- Training in first aid, aid and assist any emergency on site.
- Secure post, follow post orders, and report all activity out of the ordinary.
- Dress and act in a professional clean manner.
Sales Representative
Shoe Dept. Encore
03.2015 - 09.2015
- Advertised and assisted customers with purchases of shoes in a professional, clean, and timely manner.
- Presented as knowledgeable of products and demonstrated satisfactory customer service.
Housekeeping
Interstate Cleaning Company
10.2014 - 03.2015
- Clean and Maintain White Oaks Mall.
- Practicing excellent customer service to mall patrons.
- Working as a team to ensure the cleanliness of White Oaks Mall.
Temporary Worker
Express Employment Professionals
08.2014 - 10.2014
- Stock and inventory
- Janitorial Services
Shipping Department
Cargill Meat Solutions
07.2014 - 08.2014
- Load and inventory pallets for shipping, lift heavy boxes from 20lbs to 100lbs
Housekeeping
Interstate Cleaning Company
10.2013 - 07.2014
- Clean and Maintain White Oaks Mall.
- Practicing excellent customer service to mall patrons.
- Working as a team to ensure the cleanliness of White Oaks Mall.
Shift Lead/Manager
Taco Bell
07.2011 - 10.2013
- Prepared food to order in a timely and accurate manner.
- Handle and address customer concerns and complaints.
- Handle and count money throughout the shift.
- Inventory and stock products accordingly.
Education
High School Diploma -
Springfield Southeast High School
Springfield, IL05-2011
Bachelor of Science - Supply Chain And Logistics Management
Grand Canyon University
Phoenix, AZ09-2028
Skills
- Strong customer service abilities
- Skilled in fundamental computer operations
- Proficient in security operations
- Proficient in basic office skills
- Leadership in fast-food environments
- Proficient in janitorial services
- Skilled in teamwork and independent work
- Proven sales experience
- Active learner
- First Aid, CPR, and forklift certified
- Positive workplace attitude
- Skilled in dynamic work environments
- Dedicated to precision and efficiency
- Proficient in exploring unfamiliar environments
- Skilled at managing stress in dynamic environments
- Data entry proficiency
- Effective written and verbal communication
- Medical claims processing
Timeline
Materials Management
Springfield Clinic
11.2021 - Current
School Bus Driver/Monitor
First Student
08.2021 - 11.2021
Installation Technician for Dish Network
Galaxy One
06.2021 - 08.2021
Security Officer
G4S/Securitas Security
07.2020 - 06.2021
Claims Technician
Blue Cross Blue Shield Of Illinois
02.2017 - 02.2020
Security Officer
Securitas Security Services
08.2015 - 02.2017
Sales Representative
Shoe Dept. Encore
03.2015 - 09.2015
Cook, Cashier, Inventory
Zach’s Wraps
02.2015 - 11.2017
Housekeeping
Interstate Cleaning Company
10.2014 - 03.2015
Temporary Worker
Express Employment Professionals
08.2014 - 10.2014
Shipping Department
Cargill Meat Solutions
07.2014 - 08.2014
Housekeeping
Interstate Cleaning Company
10.2013 - 07.2014
Shift Lead/Manager
Taco Bell
07.2011 - 10.2013
High School Diploma -
Springfield Southeast High School
Bachelor of Science - Supply Chain And Logistics Management
Grand Canyon University
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