Richard Xavier Jones
Commercial Account Supervisor
Smyrna,GA
Summary
Influential Supervisor with exemplary track record of cultivating talent and directing cohesive and focused teams. Skilled at establishing and maintaining strategic business relationships to generate essential business opportunities. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Demonstrating exceptional communication skills and making critical decisions during challenges.
Overview
4
4
years of professional experience
Work History
Supervisor
Dukes A1 Services
Atlanta, GA
12.2019 - Current
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections on site and ensured materials quality were in compliance with OSHA standards.
- Managed twelve accounts and optimized work of six associates performing high-quality office cleanings.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
Uber Driver
Uber
Atlanta, GA
10.2019 - Current
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed over 12 rides per shift and delivered exceptional service
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, and avoiding dangerous driving actions.
Customer Service Representative
Enterprise Rent-A-Car
Carrollton, GA
10.2018 - 11.2019
- Leveraged sales expertise to promote prepaid add-ons and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Managed over 30 calls per day and averaged 15% increase in sales.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assisted customers with setting appointments, delivering and special order requests, and arranging customer pick-up at vendor locations.
Store Support Specialist
Home Depot
Decatur, GA
03.2017 - 11.2017
- Coordinated consistent on-time deliveries of damage-free goods.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Offered each customer top-notch, personal service, polite support, and customer satisfaction.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Kept department and packaging areas clean, tidy and professional in appearance to maximize worker efficiency.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Labeled, recorded and inspected packaging to prepare for shipment or storage.
- Moved packages to loading area using forklift equipment and heavy machinery.
- Prepared orders accurately by processing requests, pulled materials from warehouse, packing boxes, and prepared shipments.
Skills
Priority management
Sales and marketing
Account management
Scheduling
Team Building
Training And Mentoring
Budgeting
Staff Management
Conflict Resolution
Timeline
Supervisor
Dukes A1 Services
12.2019 - Current
Uber Driver
Uber
10.2019 - Current
Customer Service Representative
Enterprise Rent-A-Car
10.2018 - 11.2019
Store Support Specialist
Home Depot
03.2017 - 11.2017