Richel-Ann Bermudez
‘Aiea,HI
Summary
Dynamic supervisor in team leadership and customer service. Known for optimizing operations and enforcing loss prevention strategies, contributing to enhanced team performance and reduced shrink. Detail-oriented with a versatile background in retail operations. Recognized for strong communication and adaptability. Committed to elevating customer experiences and optimizing team performance to achieve operational excellence. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Results-driven professional with extensive experience in retail management. Skilled in training and developing staff while maintaining high standards of customer service. Aiming to leverage strong communication and attention to detail to enhance operational efficiency and drive sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
The Navy Exchange
Honolulu, HI
06.2023 - Current
- Managed team performance to uphold high standards of customer satisfaction and streamline operational processes.
- Manage employee schedules, timekeeping, and payroll processes to maintain proper staffing levels.
- Assessed team member skills and provided targeted coaching to drive performance improvements and increase engagement.
- Collaborate with vendors and management to optimize product placement and sales floor presentation.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Enforced comprehensive loss prevention measures while training staff to recognize and mitigate potential theft.
Assistant Manager
Torrid
‘Aiea, HI
08.2019 - 03.2023
- Developed in-store promotions that enhanced customer engagement and increased foot traffic.
- Implemented and upheld standards for cleanliness and safety in store to enhance overall customer satisfaction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented inventory management system, improving stock accuracy and reducing discrepancies.
- Managed team dynamics and facilitated training sessions to empower staff, ensuring sales targets were consistently met.
Keyholder
Chapel Hats
Honolulu, HI
03.2019 - 10.2019
- Monitored and analyzed inventory levels to maintain efficiency and prevent stock discrepancies.
- Designed and applied visual merchandising plans, focusing on improving product display and maximizing sales opportunities.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Assistant Manager
808 Case
‘Aiea, HI
09.2018 - 09.2019
- Led team to achieve sales targets through effective staff training and motivation.
- Analyzed inventory data through routine counts to identify discrepancies and optimize future stock requirements.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Analyzed staffing needs and adjusted schedules to maintain adequate coverage and improve overall service delivery.
Pharmacy Technician
5 Minute Pharmacy
Honolulu, HI
08.2018 - 07.2019
- Ensured patient safety by meticulously dispensing medications with accuracy and speed.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Executed systematic inventory management by stocking and labeling medications for accurate tracking.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
Diploma - Pharmacy Technician
Hawaii Medical College
Honolulu, HI10-2018
High School Diploma -
Moanalua High School
Honolulu, HI05-2017
Skills
- Team leadership & Staff Development
- Customer Service & Conflict Resolution
- Loss Prevention & Audit Compliance
- Scheduling & Payroll Coordination
- Strong Communication & Adaptability
- Attention to detail
Certification
Customer Experience Professional
Timeline
Supervisor
The Navy Exchange
06.2023 - Current
Assistant Manager
Torrid
08.2019 - 03.2023
Keyholder
Chapel Hats
03.2019 - 10.2019
Assistant Manager
808 Case
09.2018 - 09.2019
Pharmacy Technician
5 Minute Pharmacy
08.2018 - 07.2019
Diploma - Pharmacy Technician
Hawaii Medical College
High School Diploma -
Moanalua High School