Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richéle Arthur

Willow Grove,PA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

5
5
years of professional experience

Work History

Specialist

Apple
Willow Grove, PA
07.2024 - Current
  • Configured, tested, and troubleshot various Apple hardware components such as Macbooks, iPhones, iPads, and iMacs.
  • Assisted customers with software installation and setup of their devices.
  • Resolved customer inquiries related to product functionality and usability.
  • Diagnosed complex problems and identified solutions for a wide range of issues.
  • Maintained up-to-date knowledge of new technologies available from Apple.
  • Implemented preventive maintenance procedures to ensure optimal performance of systems.
  • Conducted system backups and restores as needed by customers.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Stylist Sales Associate

Marc Jacobs
King Of Prussia, PA
01.2024 - Current
  • Assisted clients in purchasing decisions by asking open ended questions, determining each client’s financial capabilities and needs.
  • Maintained client relationships by outreaching via phone or via email potentially resulting in client appointments.
  • Engaged clients in conversation and have general advice on general trends in fashion world to drive sales and build relationships, boosting overall sales.
  • Provided every client with comprehensive assistance upon entering the store through merchandise selection and completion of purchases.
  • Ensured accuracy of all transactions by double checking prices, item numbers and quantities.
  • Educated clients on proper care instructions for luxury fashion items they purchased.
  • Learned features of new merchandise and promotions quickly to educate each customer on while offering top - notch service.
  • Leveraged trend knowledge and listened carefully to customers needs to effectively target clothing and accessory recommendations.

Mobile Expert

T-Mobile
Willow Grove, PA
08.2022 - 03.2023
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
  • Recommended additional accessories or services that would complement the customer's device experience.
  • Advised customers on which model best suits their needs based on budget constraints and desired features.
  • Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Service Experience Representative

Nordstrom
Willow Grove, PA
06.2020 - 05.2021
  • Providing exemplary customer service to our guests, resulting in positive online reviews of at least 4 stars and referrals
  • Positively interacting with over 50 customers daily via telephone and in-person, assisting with purchases, returns, online order and pick up issues.
  • Consistently exceeding customer engagement and credit card sales metrics by at least 10%
  • Using active- listening skills to promote quick issue resolution to guest’s problems.
  • Ensuring upkeep in front -end and other areas of the store promoting a seamless shopping experience

Education

Criminal Justice

Montgomery County Community College
Blue Bell, PA

Skills

  • Customer service
  • Organization
  • Time-management Skills
  • Interpersonal Skills
  • Problem-solving skills
  • Adaptability
  • Communication
  • Computer-literacy
  • Multitasking
  • Collaboration
  • Windows/Microsoft office
  • POS System Operations

Timeline

Specialist

Apple
07.2024 - Current

Stylist Sales Associate

Marc Jacobs
01.2024 - Current

Mobile Expert

T-Mobile
08.2022 - 03.2023

Service Experience Representative

Nordstrom
06.2020 - 05.2021

Criminal Justice

Montgomery County Community College

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