Hi, I’m
Richelle Brokaw
Fresno,CA
Summary
Hardworking with a goal driven to ensure quality through work productivity, thoroughness and positive energy while working individually as well as with team members,. Well-rounded to efficiently use any materials, handling equipment or platforms to a full advantage to achieve results in a company. Excellent interpersonal, organizational and efficient management abilities. Skillful areas in operations, logistics, administration
Overview
7
years of professional experience
Work History
FedEx:GroundFresno, CA
Operations Administrator
09.2021 - Current
Job overview
- Assisted by documenting key processes and procedures and report protocols.
- Represented company to vendors, municipal customers and other external offices across cities and county lines.
- Provided answers to customer & coworkers questions via phone and email, typically within number of mins/hours
- Supported office team by handling administrative tasks.
- Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
- Trained new employees on proper protocols and customer service standards and equipment.
- Maintained cleanliness and organization of desk and office workspace, working closely with employees to systemize tasks.
- Drafted invoices & reports for completed work.
- Implemented communication and used resources to promote memorable, consistent and positive guest experiences.
- Mitigated business tasks by working closely with coordinators, customers and fellow employees.
FedExFresno, CA
Package Handler
09.2020 - Current
Job overview
- Trailer Loader
- SWAK
- Diverter's
- Van Lines
- Pick Off
- Unload
- Small Station
Self-EmployedFresno, CA
Photographer/ Model
02.2017 - 06.2019
Job overview
- Photogragher
- Model
P.R.V.SFresno, CA
Secretary
07.2014 - 12.2014
Job overview
- Verifying tenants and inputting data for private clients.
- Emails and paperwork
RainsoftFresno, CA
Dispatcher Office Assistant
04.2012 - 11.2012
Job overview
- Assisted with directions and closing of sales for drivers in field.
- Establishing report to set or confirm appointments with customer.
Education
Clovis West High SchoolFresno, CA
Kaplan InstituteClovis, CA
Associate of Arts from Medical Office Assistance
Skills
- Phone Etiquette
- Computer & Office software
- Product & Material handling
- HIPPA compliance
- OSHA compliant
- Hazardous Material Handling & Document
- Operational Efficiency and Safety
- Problem Anticipation and Resolution
- Records Organization and Management
- Focus and Follow-Through
- Verbal and Written Communication
- Loss & Damage Prevention Strategies
- Logistics
- Strategic Vision
Timeline
Operations Administrator
FedEx:Ground
09.2021 - Current
Package Handler
FedEx
09.2020 - Current
Photographer/ Model
Self-Employed
02.2017 - 06.2019
Secretary
P.R.V.S
07.2014 - 12.2014
Dispatcher Office Assistant
Rainsoft
04.2012 - 11.2012
Clovis West High School
Kaplan Institute
Associate of Arts from Medical Office Assistance
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