Richelle Chapman
Fate
Summary
To apply my property management experience in a professional and progressive environment.
Twenty-five years of commercial and retail real estate experience in all operations of property, facilities, lease renewals, assignments, and construction management as well as all aspects of accounting including budget preparation, prepare, review, and complete month end reports for lenders and owners. Computer skills include MS Office including Word, Excel, and PowerPoint. I am experienced with AMSI, Skyline, Rent Roll, MRI, and many other property management software.
Authentic senior property manager pursuing a senior property management role. Skilled at managing the day-to-day operations of a several portfolios. Qualified to perform the preparation of annual budgets.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Senior Property Manager
NetStreit/NS Retail Holdings, LLC
08.2020 - Current
- Manage over 710 properties throughout forty-eight states and over 9 million SF.
- Manage seven retail shopping centers.
- Partial anchor tenants include Ross, Best Buy, Hobby Lobby, Best Buy and Grocery Anchors.
- Managed a team of assistant property managers and lease administrators.
- Head all DOT easements, transactions, and pricing.
- Lead risk management efforts to minimize exposure and losses.
- Function as liaison between assigned property asset managers, leasing representatives, development personnel and other internal parties.
- Achieve customer service excellence through tenant-focused relationship programs and processes that exceed guest expectations.
- Lead my team to anticipate tenant needs, assure positive and prompt response to service requests and administer affairs at strategic and operating levels for the mutual benefit of the tenants and property NOI.
- Liaison for all dispositions- gathering documents, accounting reports, and Estoppels.
- Onboarded all new tenants.
- CAM reconciliations.
- Perform financial, management and record keeping activities.
- Prepares and delivers timely, accurate and complete financial reporting requirements.
- Forecasts management plans and prepares monthly performance reports, providing all necessary details and variance explanations.
- Supervise and manage on-site staff of three.
Property Manager
CIM Group
09.2017 - 08.2020
- Manage eight mixed use centers at 1.5 million SF.
- Develop property business plans and annual operating budgets with a focus on increasing revenues, controlling costs, and maximizing the lease ability of the property accurately and on time.
- Achieve customer service excellence through tenant-focused relationship programs and processes that exceed guest expectations.
- Lead your team to anticipate tenant needs, assure positive and prompt response to service requests and administer affairs at strategic and operating levels for the mutual benefit of the tenants and property NOI.
- Prepares and delivers timely, accurate and complete financial reporting requirements.
- Forecasts management plans and prepares monthly performance reports, providing all necessary details and variance explanations.
- Manages vendor relationships effectively to ensure service expectations and contract obligations, including bid and insurance requirements.
- Provide quality control oversight, implement cost-containment initiatives and liaison between tenants and third-party service providers, as necessary.
- Perform financial, management and recordkeeping activities.
- Lead risk management efforts to minimize exposure and losses.
- Function as liaison between assigned property asset managers, leasing representatives, development personnel and other internal parties.
- Supervise on-site staff to include property administrator, Assistant Property manager, two engineers, and lease administrator.
- Plans organize and control employee-focused activities.
- Partial retail tenants included: Medical, restaurants, Walmart, and Sam's Club.
Property Manager
RioCan America Management, LP
08.2013 - 09.2017
- Direct collection of monthly rents and operating expenses incurred.
- Inspect the grounds, facilities, and equipment routinely to determine the necessity of repairs or maintenance.
- Investigate complaints, violations and resolve problems following management rules and regulations.
- Manage and oversee operations, maintenance, administration, and improvement of commercial retail properties for over 1.9 million square feet.
- Managed ten retail shopping centers.
- Prepare detailed budgets and financial reports for properties.
- Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
- Prepare and administer contracts for provision of property services such as cleaning, maintenance, and security services.
- Lease Renewals, Assignments and Lease negotiations.
- Partial retail tenants included: Grocery anchor, Walmart/Sam's, Hobby Lobby, Marshall's, and Ross.
Property Manager
Inland Southwest Management LLC
02.2008 - 08.2013
- Responsible for all aspects of Class A retail center (977,669 square feet).
- Accountable for all operations, management and maintaining effective cost control methods.
- Ensuring compliance with lease and construction obligations and Sarbanes-Oxley.
- Preparing, analyzing, and reforecast of property expenses.
- Preparing periodic reports for owners' interests.
- Negotiating and supervising outside vendors, obtaining bids, and preparing scope statements.
- Collections, Rent Roll Certifications and Leasing Reports.
- Oversee all aspects of construction projects from start to finish.
- Lease Renewals, Assignments and Lease negotiations.
- Partial retail tenants include Grocery, Wells Fargo Bank, Big Lots and Burlington.
Education
Accounting
UT Arlington
Arlington , TX 08.1989 - 05.1991
Skills
- Accounting
- Annual Budgets and CAM Reconciliation
- 5 year Capital Plans
- Financial Reporting
- Vendor contracts and negotiations
- Tenant Relations
- Dispositions
- Transactions
- Day to day maintenance issues and resolution
- COI’s
Summary Of Experience
Twenty-five years of commercial and retail real estate experience in all operations of property, facilities, lease renewals, assignments, and construction management as well as all aspects of accounting including budget preparation, prepare, review, and complete month end reports for lenders and owners. Computer skills include MS Office including Word, Excel, and PowerPoint. I am experienced with AMSI, Skyline, Rent Roll, MRI, and many other property management software.
Timeline
Senior Property Manager
NetStreit/NS Retail Holdings, LLC
08.2020 - Current
Property Manager
CIM Group
09.2017 - 08.2020
Property Manager
RioCan America Management, LP
08.2013 - 09.2017
Property Manager
Inland Southwest Management LLC
02.2008 - 08.2013
Accounting
UT Arlington
08.1989 - 05.1991