Summary

Overview

Work History

Education

Skills

Languages

Community Involvement

Timeline

Richelle Cruz-Brown

Mililani Town,HI

Summary

Compassionate Substitute Teacher with distinguished knowledge of child development. Skilled at working closely with students to maintain progression and control behavioral issues. Committed to keeping up with lesson plans while keeping classrooms fun. Student-focused Substitute Teacher accomplished in managing classrooms and delivering lessons. Careful about following teachers' plans and maintaining discipline. Offers great computer skills and solid understanding of classroom technology. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

years of professional experience

Work History

Substitute Teacher, K-12

Hawaii Department Of Education

03.2010 - Current

Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Provided instruction for students in core subject areas.
Assigned, explained and graded homework.
Adapted lesson plans and student activities to meet needs of students with special learning needs.
Followed lesson plans designed by absent teachers.

Student Assistant, Clerical

Leeward Community C

01.2003 - 04.2009

Helped with administrative support by managing incoming calls, filing, photocopying, sorting emails, entering data and reports within the campus area.
Actively participated in performing auditing functions for students, referral, contracts, changes and terminations.
Handles the processing of applications for faculty, staff and lecturers.
Performed other clerical functions, such as typing, filing, photocopying, sorting emails, entering data and reports within the campus area.

Travel Consultant/Group Coordinator

Regal Travel

01.2000 - 11.2001

Worked closely with clients to understand unique needs and meet specific travel desires.
Handled sensitive information with professionalism and discretion.
Organized trips for individual, family and business travelers.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Completed accurate reservations for business travelers at point of sale.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.

Travel Consultant/Independent Contractor

Hawaiian VIP Tours

03.1995 - 06.2000

Organized trips for individual, family and business travelers.
Scheduled airline and tour reservations, issued tickets and travel documents.
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Collected, handled and documented payments for travel services and associated feels.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
Developed promotional materials for travel packages to market hot destinations.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Occasionally assisted customers as a language interpreter.

Travel Consustant

Panda Travel

04.1993 - 12.1995

Organized trips for individual, family and business travelers.
Worked in the wholesale department and issuing tickets and other travel documents for travel companies.