Richelle Gonzalez
Bowling Green,KY
Summary
I have spent my working career collaborating with the public and maintaining exceptional customer service skills and relationships with coworkers. I have learned many new skills and job qualities throughout my working career that continue to help me grow and flourish in my current job and make me determined to keep the growth continuing for many years to come.
Overview
9
9
years of professional experience
Work History
Patient Services Coordinator/Administrative Assistant
The Kid Spot Center
01.2019 - Current
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Call patients on daily authorization logs when they receive authorization for therapies and schedule appropriate recurring appointments into Fusion. Confirm for current patients receiving services that their Fusion profiles get updated with what each patient is currently approved for and that the schedule reflects correctly.
- Obtained all information after receiving referrals, making new full Fusion profiles for new patients.
- Keeping up to date and maintaining a full waitlist for all services on a Google Drive spreadsheet.
- Scheduled initial evaluations and completed parent meetings and checking that all paperwork is filled out completely for new patients.
- Obtain new and updated scripts and signed progress notes from doctors when they are needed for a certain therapy for each patient.
- Investigated, triaged and resolved patient issues to encourage positive experience during patient visit.
- Collected patient co-pays and issued receipts when wanted to confirm payment.
- Record and post a full, updated PSC log with all patient payments daily on Google Drive spreadsheet.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Oversaw monthly inventory orders to guarantee properly stocked office.
- Kept up and maintained an appropriate budget for the clinic and made orders for anything needed clinic-wide. All orders are made appropriately in a purchase order spreadsheet and moved to another portion of Google Drive for continuation of orders.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new Patient Services Coordinators and also Patient Advocates entering the company on all fields needed to do the position.
Server
Outback Steakhouse
01.2015 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new incoming employees to complete all job areas.
Education
High School Diploma -
Warren East High School
Bowling Green, KY05.2012
Skills
- Reception Management
- Appointment Scheduling
- Insurance Verification
- Customer Service
- Patient Intake
- Office Administration
Timeline
Patient Services Coordinator/Administrative Assistant
The Kid Spot Center
01.2019 - Current
Server
Outback Steakhouse
01.2015 - 04.2019
High School Diploma -
Warren East High School
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