Richelle King
Overland Park
Summary
Accomplished Admission and Marketing Director with 8 years of experience. Led the transition of over 80 residents in less than 3 months during a building closure, resulting in a census increase to 130. Skilled in crafting and implementing marketing strategies that foster business expansion. Focused on achieving impactful results and supporting company objectives.
Overview
8
8
years of professional experience
Work History
Admissions Coordinator
Stratford Commons Rehabilitation
Overland Park
05.2023 - 02.2024
- Improved attendance compliance by maintaining regular punctuality in accordance with facility policy.
- Provided tours of the facility, detailing services offered while distributing promotional brochures.
- Conducted morning rounds to ensure readiness of vacant rooms prior to scheduled tours.
- Prepared Admission Agreements by gathering pertinent documents and determining insurance payers.
- Facilitated consent form signatures from residents' families while assisting with regulatory processes.
- Introduced new residents to their rooms and nursing staff during orientation sessions.
- Tracked length of stay and progress for HMO patients, ensuring effective follow-ups with families.
- Collaborated with marketing team to devise outreach strategies that increased referral rates from hospitals.
Admissions/Marketing Director
Azria Health
Olathe
04.2022 - 05.2023
- Accumulated over five years of experience in caregiving, office administration, and event management, including four years as coordinator and one year as director.
- Ensured compliance with HIPAA regulations, managing insurance, documentation, and budgeting processes.
- Specialized in dementia and memory care, proficient in Spanish and American Sign Language.
- Developed and executed marketing strategies to enhance Azria Health's admissions services and boost occupancy rates.
- Cultivated relationships with healthcare providers to establish referral networks and partnerships for improved admissions.
- Analyzed market trends and competition to identify growth opportunities for attracting potential residents.
- Implemented targeted marketing initiatives to engage prospective residents and their families effectively.
Patient Coordinator
Paola Family Dentistry
Paola
03.2021 - 02.2022
- Maintain HIPAA compliance policies for the office.
- Schedule patients' appointments using practice management software.
- Reconcile insurance claims and check eligibility/active insurance plans for same-day patients as well as process patient payments or set up payment agreements.
- Direct patients and phone calls in a professional manner.
- Manage social media presence.
- Assist in training new patient coordinators on office policies and procedures.
- Develop and implement strategies to increase patient retention and satisfaction.
Life Enrichment Coordinator
Bickford Senior Living
Overland Park
01.2020 - 12.2021
- Develop and implement personalized life enrichment programs for each dementia patient, focusing on their individual interests, abilities, and needs.
- Promote and facilitate the integration of technology into life-enriching activities for dementia patients.
- Collaborate with local community organizations and businesses to create partnerships and enhance the life enrichment programs for dementia patients.
- Maintain a positive and welcoming environment for dementia patients and their families.
- Create and maintain a database of community resources and services that can be utilized to enhance the life enrichment programs for dementia patients.
- Develop and facilitate training programs for staff on how to effectively engage and interact with dementia patients in the life enrichment programs.
- Coordinate and schedule regular educational workshops for staff to increase their understanding and knowledge of dementia care techniques and best practices.
Activity Director
Azria Health of Olathe
Olathe
01.2019 - 12.2021
- Develop and implement a comprehensive activity program that meets the physical, emotional, and social needs of the residents while promoting independence and maintaining their dignity.
- Develop and implement creative and engaging activity programs that cater to the physical, emotional, and social needs of the residents, ensuring their overall well-being and satisfaction.
- Collaborate with healthcare professionals and families to develop individualized care plans for residents, ensuring their specific needs and preferences are met.
- Collaborate with therapy team to incorporate therapeutic activities into the activity program, promoting residents' mental and physical well-being.
- Collaborate with local community organizations to develop partnerships and sponsorships for resident activities, maximizing resources and providing a diverse range of experiences.
- Coordinate and oversee the recruitment and training of activities assistant to ensure the smooth operation of the activity program.
- Identify and implement new and creative activities and events for residents to enhance their overall well-being and quality of life.
Memory Care Coordinator
Pinnacle Ridge Nursing & Rehab
Olathe
01.2016 - 12.2020
- Collaborated with healthcare professionals to implement comprehensive care plans for residents with memory impairments.
- Developed individualized memory care programs tailored to residents' preferences and cognitive abilities.
- Facilitated specialized training programs for staff on best practices in memory care.
- Organized support groups for family members, offering resources and emotional guidance.
- Coordinated a sensory stimulation program incorporating multi-sensory activities for cognitive enhancement.
- Worked with an interdisciplinary team to create innovative approaches to memory care.
- Led workshops to strengthen staff skills in providing quality care for residents with dementia and Alzheimer's.
Education
High School Diploma -
Fort Scott Sr. High School
Fort Scott, KS05-2020
Skills
- Healthcare compliance
- Patient documentation management
- Insurance processing
- Strategic marketing
- Client relationship management
- Market research and analysis
- Referral network building
- Expertise in dementia care
- Event coordination
- Content development
- Regulatory compliance in industry
- Time optimization
- Problem resolution skills
- Communication effectiveness
- Collaborative teamwork
- Data analytics
- American Sign Language
Timeline
Admissions Coordinator
Stratford Commons Rehabilitation
05.2023 - 02.2024
Admissions/Marketing Director
Azria Health
04.2022 - 05.2023
Patient Coordinator
Paola Family Dentistry
03.2021 - 02.2022
Life Enrichment Coordinator
Bickford Senior Living
01.2020 - 12.2021
Activity Director
Azria Health of Olathe
01.2019 - 12.2021
Memory Care Coordinator
Pinnacle Ridge Nursing & Rehab
01.2016 - 12.2020
High School Diploma -
Fort Scott Sr. High School