MELISSA MEDINA
Grants
Overview
13
13
years of professional experience
Work History
Admissions Coordinator
Grants Wellness and Rehab
Grants
06.2024 - Current
- Coordinated communication between liaison, DON, and nursing staff to ensure seamless admissions process.
- Managed patient admissions and documentation.
- Supported intake processes, ensuring residents and families felt welcomed and informed.
- Provided support during intake processes, ensuring compliance with regulations.
- Collaborated with team members to improve patient onboarding experiences.
- Scheduled appointments in a timely manner.
- Answered application and enrollment inquiries from public via telephone or email.
- Executed weekly marketing outreach in local community to raise awareness of services and attract potential residents.
Advanced Medical Support Assistant GS-06
RAYMOND G. MURPHY VAMC
Albuquerque
03.2021 - Current
- Admits and discharges patients; Supply ordering; Schedules, re-schedules, and cancels patient appointments in an accurate and timely manner and may coordinate outpatient services. Coordinates with the patient care team to review clinic appointment availability to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjust as necessary.
- Monitored pre-appointment information and requirements to ensure readiness for patient visits, evaluating patient information and clinic schedules to prioritize immediate appointments.
- Identified and followed up on incomplete encounters and pending issues, communicated findings to providers, and escalated concerns to upper management to ensure timely resolution.
- Maintained and updated database of community providers and medical services, facilitating Veterans' access to necessary medical care.
- Independently organizes work to set priorities and meet deadlines while still ensuring compliance with established polices, processes and regulations; Helps resolve daily issues between teammates and Community providers. Communicates with patients and staff using multiple modalities (phone, letter, e-mail); Shares information, provides and participates in meetings to meet team and patient needs as well as operational issues and/or procedures.
- Maintained accurate timekeeping records for staff to ensure compliance with payroll procedures.
Medical Support Assistant/Scheduler
ACL HOSPITAL
Acoma
05.2016 - 02.2021
- Coordinated patient referrals and liaised with ambulance services to facilitate timely transport for patients.
- Managed full-time administrative duties, including handling phone inquiries and scheduling appointments to ensure smooth operations.
- Maintained accurate and detailed medical records for all patient visits.
- Organized and managed medical records in accordance with HIPAA regulations.
- Proficient in MS Office, Electronic Health Records (EHR), and Practice Management and Administration Software (PMAS).
- Oversaw accurate and timely timekeeping responsibilities to maintain proper staffing and payroll management.
- Excelled as a Joslin Vision Network (JVN) Tech and Point of Care Coordinator, specializing in flu, strep, RSV, and COVID testing.
Medical Billing Specialist-Patient Care Coordinator
A&R MEDICAL SUPPLY
Albuquerque
06.2013 - 04.2014
- Ensured timely entry and submission of claims, facilitating prompt reimbursement.
- Investigated and resolved incorrect payments, denials, and EOB rejections to minimize revenue loss.
- Verified accuracy of insurance claims, including correct ICD-9 and CPT code application across various specialties.
- Applied payments accurately to patient accounts and reconciled insurance and patient payments.
- Established new patient accounts and processed secondary claims following primary insurance processing.
- Processed monthly patient statements and addressed billing inquiries to enhance patient satisfaction.
- Managed billing processes for Medical Durable Equipment with extensive experience.
- Monitored insurance and patient aging, and resubmitted claims.
- Initiated re-openings and re-determinations.
Certified Nursing Assistant
LAGUNA RAINBOW CENTER
Laguna
- Delivered compassionate and skilled direct patient care to enhance patient well-being under nursing supervision.
- Assisted patients with activities of daily living (ADLs), including bathing, grooming, and dressing.
- Monitored and recorded patient vital signs, intake and output, and other pertinent health information.
- Supported patient mobility through assistance with transfers, positioning, and ambulation.
- Coordinated with healthcare team members to provide holistic care and promptly address patient needs.
- Documented patient care activities accurately and timely in electronic health records (EHR) systems.
- Adhered to infection control protocols and maintained aseptic techniques during patient care procedures.
Education
MEDICAL BILLING AND CODING -
Carrington College
Albuquerque, NMSkills
- Healthcare Coordination
- Insurance Verification
- Claim Entry
- Payment Posting
- Online Claim Submission
- Patient Aging
- HIPAA Compliance
- Medical Terminology
- Records management
- Document Management
- ERA
- Referral Management
- MS Office
- Team leadership
- Practice Team leadership Software
- Customer Service
- Interpersonal communication
- Document Management
References
Will provide references upon request.
Education Training Awards
- Medical Billing and Coding, Carrington College, Albuquerque, NM
- STAR AWARD for work ethics and customer service
- COVID-19 TENT, Raymond G. Murphy VAMC
Timeline
Admissions Coordinator
Grants Wellness and Rehab
06.2024 - Current
Advanced Medical Support Assistant GS-06
RAYMOND G. MURPHY VAMC
03.2021 - Current
Medical Support Assistant/Scheduler
ACL HOSPITAL
05.2016 - 02.2021
Medical Billing Specialist-Patient Care Coordinator
A&R MEDICAL SUPPLY
06.2013 - 04.2014
Certified Nursing Assistant
LAGUNA RAINBOW CENTER
MEDICAL BILLING AND CODING -
Carrington College