Richelle Leber

Medford,NJ

Summary

Results-oriented professional with extensive experience in farm management and customer service. Proven ability to effectively manage inventory, resolve customer issues, and lead teams to achieve personal goals while maintaining high-quality standards. Yearly training in Safe Sport working with junior competitors. Readily exercises open communication between clients and staff to better our team to work together.

Overview

years of professional experience

Work History

Manager / Head Trainer

Ev-Ry Farm, Inc.

Mt. Laurel, NJ

09.1995 - Current

Supervised daily farm operations to ensure efficient workflow and productivity.
Coordinated with suppliers to secure quality materials for farming activities.
Led team meetings to discuss progress, challenges, and upcoming projects on the farm.
Fostered a positive work environment through effective communication and team building activities.
Monitored staff performance and addressed issues.
Coached, mentored and trained team members in order to improve their riding performance.
Provided leadership during times of organizational change or crisis situations.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Hired qualified candidates to fill open positions.
Led one-on-one coaching sessions to continuously improve clients performance.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Resolved customer complaints and issues promptly, maintaining a positive barn image.
Managed inventory levels to meet demand without overstocking, reducing waste.
Oversaw daily operations, maintaining efficiency and quality standards.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Organized team activities to build camaraderie and foster a pleasant barn culture.
Mentored junior riders.
Scheduled all clients lessons along with schedules for home and away horse shows: including but not limited to all travel needs and expenses for horse and client.
Organized all horses feed and wellness programs
Oversaw and helped partake in ALL needs of running a high competiton level hunter / jumper show facility
Worked a demanding schedule in all weather conditions and was available 24 hours a day

Hostess/Server/Bartender

Charley’s Other Brother

Mt. Holly, NJ

09.1992 - 09.1995

Greeted guests warmly and ensured a positive first impression.
Managed reservations and organized seating arrangements efficiently.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Built positive relationships with other front-of-house and kitchen staff.
Demonstrated strong interpersonal skills when interacting with customers.
Handled cash payments and reconciled daily transactions accurately.
Took beverage orders and served drinks during peak meal times.
Checked identification of customers prior to serving alcoholic beverages.
Stocked server areas with supplies before, during and after shifts.
Provided attentive service to guests, ensuring a positive dining experience.
Prepared and mixed beverages according to standard recipes and customer preferences.
Processed cash and card transactions accurately at the end of each shift.
Effectively multitasked within fast-paced environment.
Remained calm and poised during busy periods, promoting great customer service to guests.

Education

High School Diploma -

Rancocas Valley Regional HS

Mt. Holly, NJ

06-1993

Skills

Team leadership
Employee training
Budget management

Inventory management
Supplier coordination
Customer service

Custom Section 1

Moving forward in the next chapter of my life, relocating from my hometown in NJ, to Vermont, whether it continue in the horse industry or outside of that, I feel like I would be a strong asset to any company willing to provide the opportunity. I have run an extremely successful horse show barn for over 30 years with myself and clients winning many championships throughout the east coast. I have developed relationships and friendships that will last well longer than my time here. I am not afraid of hard work. My job has required dealing with emergencies, stressful situations (human & equine), long hours and no excuses. I feel like I am a quick learner, have very good customer relations skills and can handle problems that may arise calmly and professionally. Thank you for your time reviewing my resume, I hope to become part of a new team in the future.

Timeline