Richelle Peterson
Phoenix,AZ
Summary
Accomplished Lead Bartender with a proven track record at WeKoPa Resort and Casino, excelling in superior customer service and staff management. Demonstrated expertise in inventory control and health codes compliance, enhancing customer satisfaction and operational efficiency. Skilled in wine and liquor, with a knack for fostering loyal clientele through exceptional service and high-quality beverages. Hospitality professional with background in leading bar operations and creating exceptional guest experiences. Successfully managed bar staff, ensuring seamless service and high standards of quality. Strong focus on team collaboration and achieving results, with reliable adaptability to changing needs. Proficient in mixology and customer service, valued for leadership and interpersonal skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lead Bartender
WeKoPa Resort and Casino
Fort McDowell, AZ
05.2024 - Current
- To serve high customer volumes during special events, nights, and weekends.
- Managing cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performing opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- To efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Lead Bartender
Fulton Bar and Grill
Portland, OR
02.2018 - 04.2024
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
Bartender
The Ranger Station
Portland, OR
12.2015 - 11.2018
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Bachelor of Science - Sociology
Portland State University
Portland, ORAssociate of Science -
Portland Community College
Portland, ORSkills
- Superior customer service
- Staff Management
- Inventory
- Health codes compliance
- Wine and liquor knowledge
Certification
- Food Handler's Card or Permit - Various State Health Departments.
- Title IV Permit
Timeline
Lead Bartender
WeKoPa Resort and Casino
05.2024 - Current
Lead Bartender
Fulton Bar and Grill
02.2018 - 04.2024
Bartender
The Ranger Station
12.2015 - 11.2018
Bachelor of Science - Sociology
Portland State University
Associate of Science -
Portland Community College