Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Richelle Russom

Richelle Russom

CSA
Yuba City,Ca

Summary

Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works well under high stress.

Overview

10
10
years of professional experience

Work History

Courier

FedEx Express
Yuba City, CA
05.2019 - Current
  • Safety crew, Driving classes, Organization of route, Working with dangerous goods, Time Management-sensitive documents, Working with the public and customer service
  • CSA Customer Service Agent
  • redirecting and dispatching couriers
  • handles irate customer
  • handles dangerous goods
  • manages FedEx station when alone
  • Communicated with customers to coordinate delivery times.
  • Provided excellent customer service by answering questions about delivery status.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.

Cashier

Raley's
Grass Valley, CA
04.2017 - 05.2019
  • Customer service; resolved customer issues
  • Stocked and organized the Produce department
  • Processed payments, refunds, and exchanges accurately and efficiently.
  • Operated cash register to process cash, check, and credit card transactions.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Assisted customers with inquiries and complaints in a professional manner.

Marketing Director

River Valley Care center
Yuba City, CA
01.2014 - 07.2016
  • Keeping Census at 98% occupancy and caring for patients to improve their daily living, Interacting with patients and families
  • Billing Medi-cal and Medicare
  • Patient care
  • Weekly training and meetings
  • Secretarial duties include; managing phones, typing reports, keeping all management aware of any issues
  • Created customer-focused messaging that resonates with target audiences.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.

Education

CNA -

One Stop- Yuba City
01.2014

High School Diploma -

Las Plumas High
01.1998

Skills

  • Management
  • Sales
  • Communication
  • Leadership
  • Safety Protocols And Drills
  • Attention To Detail
  • Problem-Solving
  • Customer Service
  • Heavy Lifting
  • Route Planning
  • Working Independently
  • Punctuality And Reliability
  • Dispatch
  • Business processes and procedures
  • Time Management
  • Document Management
  • Deadline Adherence
  • Problem-solving abilities
  • Professionalism
  • Analytical Skills
  • Multitasking
  • Teamwork and Collaboration

Additional Information

As a leader my goal is to see others grow within themselves. It gives me great joy to see others hit their highest potential if it’s sports, a new employee or training a child in their first years of softball. I take great pride in coaching over 7 years of softball. From 10 year olds to teenage girls this has challenged my strengths, patience and weaknesses. Teaching these girls how to play from the ground up has made a stronger and more patient parent, adult and professional! I have to say besides being a parent, working with these girls have been one of the most rewarding adventures in my life.

Timeline

Courier

FedEx Express
05.2019 - Current

Cashier

Raley's
04.2017 - 05.2019

Marketing Director

River Valley Care center
01.2014 - 07.2016

CNA -

One Stop- Yuba City

High School Diploma -

Las Plumas High

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Richelle RussomCSA