RICHELLE SHERMAN
Chatfield,MN
Summary
Diverse professional with extensive experience in retail management and legal assistance. Proven expertise in preparing legal documents, managing case files, and enhancing client satisfaction. Strong leadership abilities foster collaborative environments and streamline operations, ensuring timely and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Legal Assistant
Wagner Oehler, Ltd.
Rochester, MN
08.2025 - Current
- Prepared legal documents and correspondence for attorney review.
- Managed case files and maintained organized electronic filing systems.
- Coordinated deadlines to ensure timely submission of legal filings, enhancing case management efficiency.
- Communicated with clients to gather information and schedule appointments.
- Collaborated with team members to streamline office processes, improving overall workflow effectiveness.
- Provided administrative support to attorneys by scheduling appointments organizing files, preparing correspondence, filing court documents, and obtaining necessary signatures.
- Maintained client confidentiality in all matters.
- Scanned physical documents into electronic format for storage in a secure database system.
- Mailed legal correspondence to clients, witnesses, and court officials.
- Ensured that all paperwork was properly filed according to established procedures.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Coordinated the distribution of legal materials to other parties.
- Drafted legal documents for business formations, ensuring compliance with business renewal requirements with Secretary of State.
Assistant Manager (Part-Time)
rue21
Rochester, MN
09.2023 - 05.2024
- Oversaw daily store operations, ensuring team compliance with company policies to maintain a positive work environment.
- Maintained professionalism and composure under stress, successfully diffusing tense situations.
- Trained staff in customer service best practices and effective sales techniques.
- Addressed customer service inquiries and complaints promptly, enhancing customer satisfaction and loyalty.
- Collaborated with team members to design engaging visual merchandising displays.
- Executed opening, closing, and shift change procedures, maintaining operational standards and contributing to smooth store transitions.
Stylist/Assistant Manager (Part-Time)
Maurices
Rochester, MN
12.2021 - 09.2023
- Drove accurate financial reporting by implementing meticulous record-keeping practices, ensuring policy compliance.
- Facilitated open communication with team members, supporting professional growth and teamwork.
- Fostered a positive team environment, promoting collaboration and shared goals among staff
- Collaborated with team members to implement merchandising strategies, enhancing product visibility and contributing to sales growth.
Customer Service Advocate
Target
Rochester, MN
03.2020 - 06.2021
- Handled inquiries swiftly, leading to noticeable service quality improvements.
- Coordinated with cross-functional teams to address complex customer issues, strengthening problem resolution effectiveness and boosting team morale.
- Processed returns and exchanges efficiently while adhering to company policies.
- Resolved customer complaints through effective communication and problem-solving techniques.
Education
Associate of Science - Criminal Justice
Rochester Community And Technical College
Rochester, MN05-2025
Skills
- Legal document preparation
- Client communication
- Case management
- Electronic filing systems
- Correspondence
- Confidentiality
- Legal terminology
- Notary public
- Task prioritization
- Client billing
- File organization
- Writing
- Document editing and drafting
- Team Leadership
- Team Collaboration
- Tech-Savvy
- Problem Solving
- Conflict Resolution
- Team Training
- Data Analysis
Accomplishments
•High Academic Achievement List: 9-11 credits with 3.5-4.0 GPA
Fall Semester 2022
Fall Semester 2023
Spring Semester 2024
Spring Semester 2025
•Presidents List: 12 or more credits with 4.0 GPA
Fall Semester 2024
Fall Semester 2022
Fall Semester 2023
Spring Semester 2024
Spring Semester 2025
•Presidents List: 12 or more credits with 4.0 GPA
Fall Semester 2024
Timeline
Legal Assistant
Wagner Oehler, Ltd.
08.2025 - Current
Assistant Manager (Part-Time)
rue21
09.2023 - 05.2024
Stylist/Assistant Manager (Part-Time)
Maurices
12.2021 - 09.2023
Customer Service Advocate
Target
03.2020 - 06.2021
Associate of Science - Criminal Justice
Rochester Community And Technical College