Richelle Lee McCaskill Diaz
Mount Vernon
Summary
With a proven track record at Mitsubishi Electric and other leading companies, I excel in diagnosing and enhancing elevator systems, ensuring safety and peak performance. My expertise in mechanical aptitude and customer service, coupled with a knack for problem resolution and adherence to safety procedures, drives operational excellence and client satisfaction.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Service Technician Forman
Mitsubishi Electric - Elevator and Escalator
08.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options..
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
Elevator Inspector
City of Seattle
03.2022 - 03.2024
- Provided expert consultation during elevator installations or modernizations to ensure compliance with safety standards from inception to completion.
- Identified areas for improvement in existing elevators through regular inspections, leading to enhanced user experience and satisfaction.
- Maintained up-to-date knowledge of changing laws, codes, and guidelines within the elevator inspection industry.
- Ensured expedited resolution of identified issues by maintaining clear and effective communication with clients, service providers, and regulatory bodies.
- Reduced the occurrence of accidents by promptly addressing safety concerns identified during inspections.
Operations Manager
Eltec Elevator
06.2019 - 03.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Elevator Catagory 1 Testing Mechanic
Eltec Elevator
06.2015 - 06.2019
- Performed annual testing on Elevators, Escalators Dumbwaiters, and wheelchair lifts as per ASME, State and City code and regulations
- Identified problems with vertical transportation equipment and worked closely with my team to address any needed repairs or replacements
- Worked closely with local Elevator Inspectors to assure the safety of the vertical transportation equipment
- Maintained accurate records of completed work orders, ensuring transparency for customers and management alike.
Service Operation Manger
Kone Elevator
04.2009 - 06.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
Elevator Apprentice and Mechanic
KONE Elevators & Escalators
07.1996 - 04.2009
- Developed strong troubleshooting skills by working alongside experienced technicians on various types of elevator malfunctions.
- Contributed to successful modernization projects by assisting with the removal and replacement of outdated components.
- Demonstrated commitment to continuous learning by staying current with industry trends, technologies, and advancements in the field.
- Collaborated with senior technicians to troubleshoot complex issues and implement effective solutions.
- Completed required training courses, enhancing knowledge of elevator codes, regulations, and best practices.
- Adhered to company protocols when responding to emergency calls, ensuring prompt resolution of issues affecting passenger safety or comfort.
Education
QEI Certified Inspector #C6970 - Codes And Regulations of Vertical Transpotation
NAESA International
Seattle, WA09-2022
Elevator Mechanics License - Install And Maintenance of Vertical Transportation
National Elevator Industry Educational Program
Denver, CO11-2006
Skills
- Attention to detail
- Customer service
- Mechanical aptitude
- Safety procedures adherence
- Testing and evaluation
- Analytical thinking
- Flexible and adaptable
- Problem and issue resolution
- Documentation and reporting
Certification
QEI certification through NAESA #C6970
Elevator Mechanic License Washington State
Timeline
Service Technician Forman
Mitsubishi Electric - Elevator and Escalator
08.2024 - Current
Elevator Inspector
City of Seattle
03.2022 - 03.2024
Operations Manager
Eltec Elevator
06.2019 - 03.2022
Elevator Catagory 1 Testing Mechanic
Eltec Elevator
06.2015 - 06.2019
Service Operation Manger
Kone Elevator
04.2009 - 06.2015
Elevator Apprentice and Mechanic
KONE Elevators & Escalators
07.1996 - 04.2009
QEI Certified Inspector #C6970 - Codes And Regulations of Vertical Transpotation
NAESA International
Elevator Mechanics License - Install And Maintenance of Vertical Transportation
National Elevator Industry Educational Program
Similar Profiles
Madeline RodriguezMadeline Rodriguez
Collection Analyst at Excel Elevator and EscalatorCollection Analyst at Excel Elevator and Escalator
Anthony McCueAnthony McCue
Elevator Apprentice at Excel Elevator And EscalatorElevator Apprentice at Excel Elevator And Escalator
Jawad Nabel Ibrahim MassoudJawad Nabel Ibrahim Massoud
Installation and Maintenance Manager at Khaled Juffali Elevator and Escalator Co.Installation and Maintenance Manager at Khaled Juffali Elevator and Escalator Co.