Richelova Lesperance
Lexington,KY
Summary
Versatile and dynamic professional with a proven track record at Amazon and HOPITAL MATERNITE De Carrefour, excelling in customer RMA management and workplace safety. Fluent in multiple languages, with exceptional adaptability and teamwork skills. Achieved significant improvements in patient satisfaction and efficiency in handling returns, demonstrating a strong commitment to excellence and collaborative problem-solving. Able to stay calm and efficiently under pressure, reliable and respectful.
Overview
7
7
years of professional experience
Work History
Customer Returns Processor
Amazon
Lexington, KY
10.2024 - Current
- Unloaded, inspected, and stored damaged and returned products.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Distributed returned merchandise to appropriate store departments.
General Practitioner/Medical Doctor
HOPITAL MATERNITE De Carrefour
Carrefour, Port-au-prince, Haiti
03.2018 - 07.2023
- Performed physical exams on patients, continuously communicating about patient needs and comfort levels.
- Stayed current on medical advancements though continuous professional development opportunities such as workshops, conferences, and online courses.
- Managed chronic conditions effectively by creating tailored long-term care plans for individual patients.
- Improved patient satisfaction by providing comprehensive and empathetic care during consultations.
- Coordinated closely with specialists regarding complex cases or necessary referrals, ensuring continuity of care for patients.
- Focused on early detection of potential health issues through routine screenings and assessments, resulting in timely interventions when needed.
- Consulted with patients about special needs, cares and concerns throughout treatments.
- Promoted preventive healthcare measures through regular check-ups, immunization programs, and patient education on healthy lifestyle choices.
- Promoted preventive healthcare in pregnancies and prenatal cares.
- Medical former and orientation of new resident doctors.
- Collaborated with nurses to triage and prioritize patients in high-pressure situations, making rapid and effective decisions.
Education
M.D. - Doctor in Medicine Diploma
Universidad Celia Sanchez Manduley (ELAM)
Cuba, GMCertificate - Continuing Medical Educations
Global Meded Network
Miami, FL11-2024
Associate of Applied Science - Medical Billing And Coding
Ball State University
Muncie, IN10-2024
No Degree - Continuing Medical Education
Global Meded Network And The Center For Haitian St
06-2023
Attestation - Residency of Social Services
Clinique Bethel Salvatory Army
Fond-des-Negres, Nippes, Haiti09-2016
Graduate Certificate - Spanish Language And Literature
Escuela Latino-americana
Cuba, PR07-2009
Skills
- languages: English-proficient, Spanish-excellent, Haitian creole and french-native
- Hospital experiences
- Warehouse operations
- Computer skills: word, excel, power point, zoom
- Product inspection
- Multitasking Abilities
- Customer RMA management
- Teamwork and collaboration
- Adaptability and flexibility
- Active listening
- Workplace safety
Timeline
Customer Returns Processor
Amazon
10.2024 - Current
General Practitioner/Medical Doctor
HOPITAL MATERNITE De Carrefour
03.2018 - 07.2023
M.D. - Doctor in Medicine Diploma
Universidad Celia Sanchez Manduley (ELAM)
Certificate - Continuing Medical Educations
Global Meded Network
Associate of Applied Science - Medical Billing And Coding
Ball State University
No Degree - Continuing Medical Education
Global Meded Network And The Center For Haitian St
Attestation - Residency of Social Services
Clinique Bethel Salvatory Army
Graduate Certificate - Spanish Language And Literature
Escuela Latino-americana