RICHELY ESCOBAR REINOZA
Davenport,USA
Summary
My goal is to be part of this company and continue using my educational skills and professional experience in the best possible way to achieve personal and company goals. I have advanced experience in procedures and meeting customer needs in a fast and successful manner, having strong communication and interpersonal skills for problem-solving, system analysis, and teamwork. Seeking a job to use my customer care skills while fostering leadership and creativity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Giorgio Armani " Luxury Company"
Orlando, USA
04.2023 - 04.2025
- Greeted customers and provided exceptional customer service.
- Professionally handled customer complaints.
- Maintained a positive, empathetic, and professional attitude toward customers at all times.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers and provided accurate information about product selection prices and services.
- Built relationships with customers to encourage repeat business.
- Placed special orders or called other stores to find desired items.
- Developed promotional strategies to increase sales volume.
Costumer Service Representative
Kate Spade & Company
Orlando, FL
03.2024 - 03.2025
- Processed and verified orders for stock, sublimation, and custom products received via phone, fax, or email.
- Responded to customer inquiries received, following company policies, procedures, and programs
- Resolved customer service issues quickly and effectively.
- Contributed ideas towards improving customer service standards.
- Greeted patients and provided friendly customer service.
- Provided customer service support to internal departments.
- Communicated and coordinated with colleagues, providing feedback on the customer service process.
- Kept records of customer interactions, transactions, comments, and complaints.
Process Assistance "PA" - Assistant Manager
Amazon, MCO1
Orlando, USA
07.2020 - 01.2023
- Suggested ideas for improving store operations and increasing profits.
- Established and maintained good relations with customers.
- I have trained and coached more than 10 people in the area.
- Followed high-quality standards of production to guarantee our customers' promise.
- Developed AAs to take leadership roles on the dock and help create new process guide roles.
- Analyze data of process to efficiently manage labor hours of the associates.
- Remove AAs barriers to improve production.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
Cashier
A&W All American Food
Orlando, USA
05.2018 - 07.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Embodied company mission and values through honesty, integrity, and high-quality performance.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep the store operational.
- Ability to work in a fast-paced environment.
- Resolved customer issues using listening skills, a professional attitude and problem-solving techniques.
Education
Associate of Arts - Financial Business Administration
Valencia College
Orlando, FL01.2023
Business Specialist -
Valencia College
Orlando, FL01.2023
High School Diploma -
Olympia High School
Orlando, FL06.2020
Skills
- Cleaning and Organization
- Leadership Skills
- Device Monitoring
- Safety procedures
- Time Management
- Management skills
- Client-focused
- Goal tracking
- Multi-tasking strength
- Quick learner
- Adaptability and creativity
- Team collaboration
- Strong Communication
- Excellent analytical and critical thinking skills
- Cash handling
- Computer fundamentals
Accomplishments
- Number One and Sales (Entire District).
Certification
- Life and Health Insurances
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
References
References available upon request.
Timeline
Costumer Service Representative
Kate Spade & Company
03.2024 - 03.2025
Sales Associate
Giorgio Armani " Luxury Company"
04.2023 - 04.2025
Process Assistance "PA" - Assistant Manager
Amazon, MCO1
07.2020 - 01.2023
Cashier
A&W All American Food
05.2018 - 07.2019
Associate of Arts - Financial Business Administration
Valencia College
Business Specialist -
Valencia College
High School Diploma -
Olympia High School
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