Richene Morgan

Enroll AARP members into a medicare plans.

Gather information from members access there medical needs to better determine what plans may meet their specific needs and budget.

Implementing patience and understanding to listen to members what needs would be specific to what they may need.

Work with management and facilitators through on going communication and follow up training and education.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.

• Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
• Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
• Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
• Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.