Richerly Paulino
Charlotte,NC
Summary
Dynamic Store Manager at PLS Financial Services with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in cash management and team leadership, I successfully trained staff to improve service quality, resulting in a notable increase in positive customer relations. Committed to fostering a productive and organized work environment.
Overview
5
5
years of professional experience
Work History
Store Manager
PLS Financial Services
02.2023 - 06.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Secretary Manager
DR Stylo Babershop
09.2022 - 05.2023
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Coordinated travel arrangements for executives, optimizing itineraries to minimize costs while maximizing convenience.
Waitress Supervisor
Bohío Típico Restaurante
11.2020 - 09.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Education
Cochrane Collegiate Academy
6200 Starhaven Dr Charlotte, NC 28215 United Stat06.2022
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership
- Store merchandising
- Cash management
- Goals and performance
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Store Manager
PLS Financial Services
02.2023 - 06.2025
Secretary Manager
DR Stylo Babershop
09.2022 - 05.2023
Waitress Supervisor
Bohío Típico Restaurante
11.2020 - 09.2021
Cochrane Collegiate Academy
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