Richmond Straite
Charlotte,NC
Summary
For more than ten years I've successfully managed customer service and support staff; with recognized strengths in the areas of problem solving, sales staff support, customer account maintenance; and staff training re implementing proactive procedures. I've received acknowledged as a "Total Quality Customer Service Professional".
Overview
4
4
years of professional experience
Work History
Auto Collision Estimator
Caliber Collision
12.2022 - Current
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Streamlined the estimating process for increased efficiency and reduced wait times for clients.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Collaborated with insurance companies to negotiate fair settlements for vehicle repairs.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Developed strong relationships with local auto parts suppliers for expedited delivery and cost-effective pricing.
- Assisted in training new estimators, sharing industry knowledge and best practices to optimize team performance.
Sales Associate Level 3 & Customer Service
TTEC
01.2020 - 12.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Education
Associate of Science - Business Administration
Central Piedmont Community College
Charlotte, NC06.1992
Skills
- Structural Analysis
- Damage Assessment
- Insurance Negotiation
- Paint Matching
- Cost Analysis
- Vehicle Inspection
- Repair Planning
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- As a Remote Sales Agent, I worked with 1120 sales professionals, covering 50 states responsible for more than 6,800 individual and corporate accounts.
Timeline
Auto Collision Estimator
Caliber Collision
12.2022 - Current
Sales Associate Level 3 & Customer Service
TTEC
01.2020 - 12.2022
Associate of Science - Business Administration
Central Piedmont Community College
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