Ri’Chonda Harris-Rowe
New Boston,USA
Summary
Dedicated and dependable professional with experience in healthcare security, customer service, construction, and industrial environments. Proven ability to maintain safety, de-escalate high-stress situations, and provide excellent service in fast-paced settings. Strong communicator with a commitment to professionalism, teamwork, and public safety. Treat everyone with compassion and respect in any capacity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Security Officer
DSI Security Services
02.2022 - 07.2022
- Monitored and controlled access to facility, safeguarding against unauthorized entry.
- De-escalated potentially volatile situations, ensuring a secure and supportive environment.
- Patrolled hospital campus, enhancing safety for patients, staff, and visitors.
- Maintained accurate reports and supported emergency response procedures.
- Merit Health Wesley Hospital
Customer Service Representative (Seasonal)
SaviLinx
Hattiesburg, MS
11.2021 - 12.2021
- Delivered customer support during peak holiday season to enhance customer experience.
- Assisted customers with inquiries and resolved issues efficiently.
- Addressed customer concerns efficiently while ensuring high service standards were met.
- Managed customer accounts and updated records accurately.
- Collaborated with team members to improve service processes.
Painter / Grinder
Howards Industries
Hattiesburg, MS
08.2020 - 10.2020
- Applied coal tar coatings to industrial tanks, enhancing durability and corrosion resistance.
- Executed grinding and surface preparation, achieving high-quality finishes for various surfaces.
- Adhered to safety protocols in industrial environments, promoting a safe working atmosphere.
Security Officer
Allied Universal Security Services
Garland, TX
11.2018 - 03.2019
- Patrolled and secured property to prevent theft, damage, and unauthorized access.
- Issued and verified badges and credentials to control access and enhance security protocols.
- Responded to critical calls and conducted thorough checks on all deliveries to ensure compliance with security standards.
- Documented incidents and activities daily to maintain comprehensive security records.
Education
Nursing Program -
Texarkana College
05-2026
High School Diploma -
Atlanta High School
05.2018
Skills
- Clinical & Patient Care
- CPR/AED certified
- Valuable clinical experience in MedSurg, Labor & Delivery/Postpartum, Nursery, Cath Lab/Special Procedures, ICU, and Wound Care
- Security Patrol & Access Control
- Conflict De-escalation
- Report Writing & Documentation
- Customer Service Excellence
- Situational Awareness
- Team Collaboration
- Time Management
- Safety Compliance
Achievements And Honors
- Alpha Delta Nu Nursing Honor Society
- President’s List, Texarkana College
- Dean’s List, Texarkana College
Certification
• BLS Certification 08/24 to 05/26
• Security Guard License
• Security Guard License
References
- Melissa Pounds, MSN, RN, Associate Professor of Nursing – ADN Program, Texarkana College | Health Science Division, melissa.pounds@texarkanacollege.edu, (903) 823-3373, 242
- Kellie Morse, MSN, RN, Associate Professor of Nursing – ADN Program, William Buchanan School of Nursing, Texarkana College | Health Science Division, kellie.morse@texarkanacollege.edu, 936-615-6946
- Janelle Toews, MSN, RN, Adjunct Associate Degree Nursing – ADN Program, Texarkana College | Health Science Division, janelle.toews@texarkanacollege.edu, 334-341-3214
Timeline
Security Officer
DSI Security Services
02.2022 - 07.2022
Customer Service Representative (Seasonal)
SaviLinx
11.2021 - 12.2021
Painter / Grinder
Howards Industries
08.2020 - 10.2020
Security Officer
Allied Universal Security Services
11.2018 - 03.2019
Nursing Program -
Texarkana College
High School Diploma -
Atlanta High School