Richshia Duke-Washington
North Las Vegas,NV
Summary
Dynamic and results-driven professional with a proven track record at Le Thai, excelling in guest relations and problem-solving. Recognized for enhancing customer satisfaction and training staff, fostering teamwork, and maintaining operational efficiency. Proficient in Microsoft Excel, with exceptional communication skills that drive loyalty and repeat business.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Hostess Trainer
Le Thai
523 Fremont St
02.2022 - 06.2022
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
Customer Service Representative
Target
3210 N Tenaya Way
09.2017 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Law
Advanced Technologies Academy
Las Vegas, NV05.2018
Skills
- Exceptional communication
- Guest relations
- Task delegation
- Employee scheduling
- Problem-solving
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Microsoft Excel
- Self motivation
Timeline
Hostess Trainer
Le Thai
02.2022 - 06.2022
Customer Service Representative
Target
09.2017 - 12.2021
Law
Advanced Technologies Academy