Rick James Crowell
Gilbert
Summary
Product Administrative Manager with proven expertise in office administration and customer service. Increased team productivity and optimized workflows through effective time management and leadership. Maintained financial accuracy and confidentiality, contributing to operational excellence. Achieved high customer satisfaction and developed strong client relationships through professional interactions.
Overview
19
19
years of professional experience
Work History
Product Administrative Manager
Network Collision
Gilbert
03.2023 - Current
- Delivered exceptional customer service by addressing client inquiries via phone and email.
- Managed sensitive information with discretion, ensuring confidentiality of company documents.
- Maintained accurate financial records through regular reconciliation of accounts payable and receivable.
- Boosted team productivity by effectively delegating tasks and overseeing daily workflows.w.
Sub-Contractor-Supervisor
Lions Logistics
Gilbert
03.2013 - Current
- Managed inventory, organized packages, and created efficient routes daily.
- Applied leadership skills to enhance team efficiency and streamline workflows.
- Maintained consistent schedules to meet time guidelines, adapting as necessary.
- Delivered exceptional service to strengthen customer relationships for future opportunities.
Supervisor/ Customer Service Representative
Priority Moving, Inc.
San Diego
01.2007 - 02.2013
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Supervised multiple co-workers in high-stress environment, ensuring productivity and morale.
Education
B.S. - Liberal Arts - Social Science
Colorado State University
Fort Collins, CO05.2001
High school or equivalent -
Castle Park High School
Chula Vista, CA06.1996
Skills
- Customer service expertise
- Office administration
- Vendor management
- Professional and courteous
- Quality control
- Scheduling and planning
Accomplishments
- Top employee of the month with most positive testimonials/customer feedback.
- Won three Conference Championships in Division I-A college football (WAC in 1997 and Mountain West Conference in 1999 & 2000).
- Two-time Team Captain.
- Awarded 1st team All-Conference honors twice, including Mountain West Conference Defensive Player of the Year.
- Defensive Most Valuable Player of the Liberty Bowl.
- Butkus Award candidate.
- Elected to College All-Star game. (Hula Bowl)
- Drafted into the National Football League by the Miami Dolphins.
Timeline
Product Administrative Manager
Network Collision
03.2023 - Current
Sub-Contractor-Supervisor
Lions Logistics
03.2013 - Current
Supervisor/ Customer Service Representative
Priority Moving, Inc.
01.2007 - 02.2013
B.S. - Liberal Arts - Social Science
Colorado State University
High school or equivalent -
Castle Park High School
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