Rick DeGreen
Holland,MI
Summary
Diligent with extensive experience in managing service and parts departments, ensuring efficient operations and customer satisfaction. Successfully implemented process improvements that streamlined inventory management. Demonstrated leadership and problem-solving skills to enhance team performance and resolve issues promptly.
Overview
26
26
years of professional experience
Work History
Dealer Support
Mitsubishi Logistics America
Grand Rapids, Michigan, United States
12.2007 - Current
- Answer incoming customer calls in the forklift industry providing support for order processing, quoting and other related inquiries as requested.
- Research a broad database of product specs and information to support technical requests.
- Communicate and coordinate information with internal departments.
- Maintain positive working relationships with dealers and vendors to ensure continued business and customer satisfaction.
- Collaborated with management to develop promotional strategies that increased product visibility and sales volume.
- Streamlined communication between departments, improving collaboration and workflow.
Assistant Service Manager
Cisco, Inc (Division of Morrison Industrial)
Grand Rapids
01.2005 - 01.2008
- Schedule and coordinate technicians for service call both over the road and in house, along with the installation of new equipment.
- Maintained transportation schedule for over 100 rental units and customer units.
- Reduced time requirement in half for month end closing of invoices.
- Initiated credit applications for new accounts and maintain customer database.
Parts associate
Morrison Industrial Equipment
01.2002 - 01.2005
- Research and order parts for all makes of lift trucks and related equipment.
- Assisted technicians to ensure correct parts were ordered for customer jobs.
- Built and maintained vendor relations through my research and purchasing contacts.
Service Manager
Hull Lift Truck, Inc.
01.2000 - 01.2002
- Coordinated technicians for truck repairs, both in house and over the road.
- Maintained transportation schedule for customer trucks and rental units.
- Generated rental agreements and service quotes.
Education
No Degree - Bass Guitar
Musicians Institute
Hollywood, CA01.1987
Associate of Arts - Advertising Design
Kendall College of Art And Design
Grand Rapids, MI01.1986
Timeline
Dealer Support
Mitsubishi Logistics America
12.2007 - Current
Assistant Service Manager
Cisco, Inc (Division of Morrison Industrial)
01.2005 - 01.2008
Parts associate
Morrison Industrial Equipment
01.2002 - 01.2005
Service Manager
Hull Lift Truck, Inc.
01.2000 - 01.2002
No Degree - Bass Guitar
Musicians Institute
Associate of Arts - Advertising Design
Kendall College of Art And Design
Personal Information
Title: Dealer Support at Rapidparts Inc.