Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Central Oregons Best Budtender 2018
Generic

Rick Eslinger

Bend

Summary

Dynamic Assistant Store Manager with a proven track record at Tumalo Industries, excelling in customer service and team leadership. Enhanced store performance through strategic merchandising and effective problem-solving, resulting in increased customer satisfaction and loyalty. Skilled in time management and fostering a positive work culture, driving team success and operational efficiency. Cannabis is my passion.

Overview

17
17
years of professional experience

Work History

Assistant Store Manager

Tumalo Industries
10.2022 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Shift Leader

Tumalo Industries
06.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.

Budtender

Tumalo Industries
03.2021 - Current
  • Checked guests' photo identification for validity and age requirements.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Weighed, prepared and packaged different types of products.

Lead Cultivator

Miracle Farm
04.2019 - 07.2021
  • Maintained detailed records of cultivation activities for accurate planning, tracking progress, and reporting purposes.
  • Improved plant growth and health by implementing proper cultivation techniques and environmental controls.
  • Stayed current with industry trends through research, conferences attendance, networking events participation; applied relevant knowledge to improve operational efficiency continuously.
  • Managed crop rotation schedules to maintain soil fertility, prevent disease buildup, and promote sustainable growing practices.
  • Mentored junior staff members in best practices for cultivation techniques leading to improved overall performance across the team.
  • Maintained a clean and organized work environment, ensuring compliance with safety regulations and best practices.

Shift Leader

Miracle Greens Dispensary
04.2017 - 05.2019
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Budtender

Garden Kings Dispensary
03.2015 - 01.2016
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Restocked supplies and arranged displays.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.

Assistant Store Manager

Bends Best Buds (Medical Dispensary)
01.2010 - 06.2013
  • Created and maintained safe and secure work environments for employees.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Call Center Agent

TRG Isky Bend
05.2008 - 02.2010
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

GED -

COIC
Bend, OR
05-2008

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Store organization
  • Time management
  • Team building and leadership
  • Store opening and closing

Accomplishments

-Awarded Central Oregons Best Budtender In 2018

-Featured In Local Leaf Magazine as the featured budtender of the month.

Timeline

Assistant Store Manager

Tumalo Industries
10.2022 - Current

Shift Leader

Tumalo Industries
06.2022 - Current

Budtender

Tumalo Industries
03.2021 - Current

Lead Cultivator

Miracle Farm
04.2019 - 07.2021

Shift Leader

Miracle Greens Dispensary
04.2017 - 05.2019

Budtender

Garden Kings Dispensary
03.2015 - 01.2016

Assistant Store Manager

Bends Best Buds (Medical Dispensary)
01.2010 - 06.2013

Call Center Agent

TRG Isky Bend
05.2008 - 02.2010

GED -

COIC

Central Oregons Best Budtender 2018

Awarded 2018 Central Oregon Best Budtender through Miracle Greens Dispensary, our store had also won 1st place in every other category that year!


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