Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rick Gedeon

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Dispatcher

SP Plus Parking
04.2023 - Current
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Directed dispatching, routing, and tracking of 25 fleet vehicles.
  • Closely monitored dispatch board to triage and prioritize over 6 daily calls.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Answered phone calls and responded to customer emails.
  • Monitored and tracked dispatch communication systems.
  • Tracked and monitored vehicle performance and maintenance.
  • Assisted in resolving customer complaints and grievances.
  • Monitored vehicle locations to coordinate timely arrivals.

Branch Supervisor

Sixt Rent A Car
08.2021 - 04.2023
  • Motivated, trained and disciplined employees to meet performance benchmarks.
  • Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
  • Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.

Security Officer

ACTS
08.2017 - 01.2020
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Hardlines Manager

Dicks Sporing Goods
03.2014 - 08.2017
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established team priorities, maintained schedules and monitored performance.

Education

No Degree - Cybersecurity Intro Course

University of Miami
Miami, FL
02.2024

Associate of Applied Science - Pharmacy Tech

Concorde Career College
Hollywood, FL
06.2013

Skills

  • Service Coordination
  • Route Navigation
  • Dispatch Coordination
  • Data Entry
  • Route Planning

Timeline

Dispatcher

SP Plus Parking
04.2023 - Current

Branch Supervisor

Sixt Rent A Car
08.2021 - 04.2023

Security Officer

ACTS
08.2017 - 01.2020

Hardlines Manager

Dicks Sporing Goods
03.2014 - 08.2017

No Degree - Cybersecurity Intro Course

University of Miami

Associate of Applied Science - Pharmacy Tech

Concorde Career College
Rick Gedeon