Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Dispatcher
SP Plus Parking
04.2023 - Current
Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Directed dispatching, routing, and tracking of 25 fleet vehicles.
Closely monitored dispatch board to triage and prioritize over 6 daily calls.
Maintained updated and detailed records of calls in physical and electronic database.
Answered phone calls and responded to customer emails.
Monitored and tracked dispatch communication systems.
Tracked and monitored vehicle performance and maintenance.
Assisted in resolving customer complaints and grievances.
Monitored vehicle locations to coordinate timely arrivals.
Branch Supervisor
Sixt Rent A Car
08.2021 - 04.2023
Motivated, trained and disciplined employees to meet performance benchmarks.
Assisted front-line staff with handling difficulties, resolving problems and managing large transactions.
Oversaw opening and closing of branch and monitored overdrafts, wire transfers, collections and stop payment orders.
Maintained scheduling for main branch to keep shifts appropriately staffed.
Security Officer
ACTS
08.2017 - 01.2020
Conducted regular patrols of key areas to spot and control security concerns.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Screened individuals and prevented passage of prohibited articles into restricted areas.
Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Reported suspicious activities and persons to law enforcement.
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Hardlines Manager
Dicks Sporing Goods
03.2014 - 08.2017
Assisted in organizing and overseeing assignments to drive operational excellence.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Established team priorities, maintained schedules and monitored performance.