Rick Gemmill
Zeeland,MI
Summary
Experienced Parts Manager with a proven track record in inventory management and customer service, enhancing workflows and satisfaction through attention to detail and effective communication.
Overview
28
28
years of professional experience
Work History
Parts Manager/Customer Service
Advantage Marine Repair
Holland, MI
03.2014 - Current
- Managed inventory levels to ensure timely availability of parts for repair technicians and customers
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed Mercury Marine warranty claims efficiently by working closely with manufacturers to resolve issues promptly for customers
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Ordered parts for customers, service technician and service manager before the boats arrive.
Warehouse / Customer Service
Merle Boes Inc.
Holland, MI
02.2007 - 03.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Ordered all Chemicals and insured that the shelves were full so customers didn't have to wait.
- took ordered for customers on the phone and had them delivered the next day.
- check our fuel stations tank levels every weekend and sent loads to the fuel transport drivers
Quality Control Manager
PowerQuest Boats
Holland, MI
04.1998 - 10.2006
- Monitored boat construction processes to verify work quality and adherence to specifications.
Compiled detailed lists for line leaders highlighting issues identified during construction.
Identified and resolved potential problems to ensure satisfaction for dealers and customers. - I also was the customer service and parts sales later in my time there.
- Oversaw stockroom operations and coordinated part retrieval for boats in production. Contributed to end-of-day closing processes by ensuring all items were accounted for.
- Conducted repairs on cushions and gel repair to ensure proper fit and functionality, contributing to overall boat quality.
Education
High School Diploma -
Holland High School
Holland, MI06-1988
Timeline
Parts Manager/Customer Service
Advantage Marine Repair
03.2014 - Current
Warehouse / Customer Service
Merle Boes Inc.
02.2007 - 03.2014
Quality Control Manager
PowerQuest Boats
04.1998 - 10.2006
High School Diploma -
Holland High School