Rick Goslin
One Stop Windows And Doors
Waianae,HI
25
years of professional experience
Experienced Account Manager with a strong background in customer service, CRM, and relationship building. Known for resolving client concerns, coordinating timelines, and supporting repeat business through responsive account management.
Results-driven account management professional with more than 20 years of experience in sales support, project coordination, and client retention. Skilled in managing estimates, order details, and installation schedules while keeping communication clear and projects on track. Proven ability to identify upsell opportunities and strengthen long-term client relationships.
Work History
Account Manager
14 Years 4 Months- Managed customer accounts, ensuring accurate estimates, order details, and project timelines.
- Resolved client concerns, maintaining clear communication throughout the sales and installation process.
- Resolved client concerns, maintaining clear communication throughout the sales and installation process.
- Reviewed measurements, specifications, and quotes to prevent order errors and delays.
- Tracked open projects, follow-ups, and approvals using organized account records.
- Supported sales growth by identifying repeat business opportunities and referral potential.
- Monitored installation schedules, adjusting priorities to keep customer commitments on track.
- Strengthened client relationships through responsive service and consistent post-sale support.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
10 Years 2 Months- Resolved client concerns, maintaining clear communication throughout sales and the sales and installation process.
- Resolved client concerns, maintaining clear communication throughout sales and the sales and installation process.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Coordinated window and door orders with installers, suppliers, and production teams.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Education
High School Diploma
No Degree - Electrical, Electronics and Communications Engineering
Skills
Account management
CRM management
Sales development
Business planning
Project management
Client retention
Relationship management
Performance tracking
Teamwork and collaboration
Networking skills
Marketing strategy
Goal oriented
Timeline
Account Manager
One Stop Windows And Doors
05.2012 - 09.2026Read More
Account Manager
Island Home Building Materials
03.2002 - 05.2012Read More
Saginaw Valley State University
No Degree from Electrical, Electronics and Communications Engineering
Read More
Bay City Central High School
High School Diploma
Read More