Rick Graef
Sales and Client Management
Plano,TX
Summary
Dynamic leader with a proven track record in customer service and client management, enhancing customer satisfaction through effective issue resolution. Experienced owner/operator with extensive knowledge of market dynamics, competitors, and clientele. Skilled negotiator with a strong ability to close deals and drive profitability. Effective in guiding teams to boost productivity and foster customer loyalty.
Overview
11
11
years of professional experience
10
10
Certification
Work History
Founder
Boxeroo
McKinney, Texas
06.2022 - 07.2025
- Managed daily operations encompassing staff, sales, inventory, and accounting functions.
- Oversaw inventory management to maintain consistent stock levels and availability.
- Facilitated customer communication to efficiently address inquiries and resolve issues.
- Trained new employees on operational procedures and service standards.
- Resolved customer complaints promptly, preserving a positive business reputation.
- Cultivated strong customer relationships through exceptional service and swift issue resolution.
- Maintained vendor and supplier relationships to negotiate favorable terms for materials and services.
- Monitored weekly financial performance to ensure fiscal responsibility.
VP of Sales and Business Development
24 Vip International
Pasig, Philippines
02.2018 - 05.2022
- Developed strategic sales plans that drove revenue growth in international markets.
- Analyzed market trends to identify expansion and partnership opportunities.
- Directed training programs for sales staff, enhancing product knowledge and skills.
- Cultivated high-performance culture through mentorship and performance evaluations.
- Monitored competitor activity to stay abreast of industry trends.
- Implemented innovative solutions that streamlined lead generation and deal closure processes.
- Provided regular feedback on individual performance and team achievements.
- Fostered collaboration among sales team members and cross-functional departments.
Entrepreneur
Readers Choice
Tampa, Florida
04.2014 - 12.2017
- Trained staff on product knowledge and customer engagement techniques to enhance service quality.
- Oversaw daily financial transactions and reconciled sales reports for accuracy.
- Maintained strong client relationships through superior customer service.
- Managed daily business operations, including hiring and training staff effectively.
- Created targeted marketing campaigns that attracted new customers.
- Negotiated vendor contracts to secure optimal pricing, significantly increasing profit margins.
- Fostered a positive workplace culture through engaging team-building activities.
- Employed and managed vendors, negotiating deliverables and expected quality standards.
Education
High School Diploma -
Plano Senior High School
Plano, TX01-1994
Skills
- Customer service and client management
- Team building and staff development
- Market analysis and marketing strategy
- Negotiation and sales strategy
- Business operations and recruitment
Certification
- Howard Shultz Business Management Course Small Business Management Course
- SquareUp Entrepreneurship course
- Critical Thinking and Decision Making Course
- Business Problem Solving in the Corporate World course
- Advanced Interpersonal Communication course
- Advanced Interpersonal Communication: Building Relationships Through Feedback Course
- Advanced Interpersonal Communication: First Impressions and Rapport Course
- Advanced Interpersonal Communication: Communication Styles and Methods Course
- Creativity and Innovation: Creative Thinking Basics Course
Languages
English
Native language
Spanish
Limited
A1
Persian
Elementary
A1
Filippino
Limited
A1
References
References available upon request.
Affiliations
- Member of Toastmasters International since 2010
Timeline
Founder
Boxeroo
06.2022 - 07.2025
VP of Sales and Business Development
24 Vip International
02.2018 - 05.2022
Entrepreneur
Readers Choice
04.2014 - 12.2017
High School Diploma -
Plano Senior High School
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