Ricardo Guzman

• Formulated plans for improving procedures, training and processes.
• Metric performance
• Routing, counseling, assisting techs in any field needs.
• At times filling in for the Area Manager
• Supervising Installation Techs for DIRECTV in CT, MA, RI, NY, VT, and Maine. Over 50 techs at different locations.

Supervising Installation Techs for DIRECTV in CT, MA, RI, NY, VT, and Maine. Over 50 techs at different occasions.

At times filling in for the Area Manager

• Formulated plans for improving procedures, training and processes.
• Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.

• I am owner and operator of KSG Communications, Dealer and Installation Company for DIRECTV, Dealer for AT&T Wireless, and Dealer for Frontier Internet and Home Phone.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Installing Directv for a 3rd party contractor for DIRECTV,

Route techs to their daily routes, distributed equipment to techs, organization, ordering, and inventory.

• Oversaw District 13 CT and RI in resets of The Home Depot, Sears, Kohl's, and 7 Eleven's
• Scheduling, hiring meeting with clients & store managers, and managed over 30 employees, performing merchandising floor plans, visual merchandising, and planograms.

• Customer service, interviewing, hiring, merchandising, inventory, banking, P&L, training and receiving.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Managed inventory control, cash control and store opening and closing procedures.