Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Veronica Lozada-Guzman

Veronica Lozada-Guzman

East Hartford,CT

Summary

Motivational leader with expertise in team building and customer service. Proven ability to implement changes that enhance company performance and employee engagement. Strong background in healthcare management, focusing on operational optimization and patient care improvement. Recognized for strategic planning, staff development, and effective communication skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Collins Road Family Dental
05.2025 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Practice Manager

Hartford Hospital Dental Department
05.2024 - Current
  • Developed and implemented office policies.
  • Prepared budgets, forecasts, and financial statements.
  • Supervised staff, organized schedules, and delegated tasks.
  • Provided administrative support to management through reports and presentations.
  • Answered calls, responded to emails, routed mail, and coordinated courier services.
  • Resolved customer inquiries promptly while maintaining client relationships.
  • Performed tasks including budget creation, invoice preparation, and supply ordering.
  • Created reports tracking key performance indicators like revenue growth.

Office Manager

Hartford Hospital Dental Department
06.2022 - 05.2024
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Provided administrative support to management team including preparing reports and presentations.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Ordered supplies and equipment to maintain adequate inventory levels.

Office Coordinator

Hartford Hospital Dental Department
12.2019 - 06.2022
  • Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
  • Greeted visitors and directed them to the appropriate area or person.
  • Scheduled appointments for staff members using Outlook calendar system.
  • Provided administrative support for all departments in the organization as necessary.
  • Assisted with special projects as requested from time-to-time by management team.

Medical Administrative Assistant

Hartford Hospital Dental Department
03.2018 - 12.2019
  • Greeted patients, verified insurance coverage and collected copayments.
  • Answered phones, scheduled appointments, and provided general information to callers.
  • Prepared patient charts for upcoming appointments, including collecting patient history forms and other relevant documents.
  • Entered patient demographic information into the Electronic Health Records system.
  • Processed referrals from primary care physicians and specialists as needed.

Education

Master of Science - Healthcare Management

Atlantis University
Miami, FL
12.2023

Bachelor of Arts - Education

Universidad Interamericana
Fajardo, PR
06.2014

Skills

  • Supply Management
  • Customer Service
  • Administrative Support
  • Compliance Monitoring
  • Office Management
  • Organizational Skills
  • Scheduling
  • Financial Reporting
  • Training and Coaching

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification


  • Accounts Receivable for the Dental Office - 02/21/2022 - 4 CDE EARNED
  • Financial Reporting for the Dental Office - 05/29/2022 - 6 CDE EARNED

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Front Desk Receptionist

Collins Road Family Dental
05.2025 - Current

Practice Manager

Hartford Hospital Dental Department
05.2024 - Current

Office Manager

Hartford Hospital Dental Department
06.2022 - 05.2024

Office Coordinator

Hartford Hospital Dental Department
12.2019 - 06.2022

Medical Administrative Assistant

Hartford Hospital Dental Department
03.2018 - 12.2019

Bachelor of Arts - Education

Universidad Interamericana

Master of Science - Healthcare Management

Atlantis University

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