Open To Work
RICK HALL
Auburn
Summary
Dynamic Program Manager with a proven track record at Cisco Systems, excelling in client relationship development and strategic planning. Spearheaded 5G project initiatives, enhancing compliance from 2% to 100% in under three months. Adept at risk assessment and fostering effective communication, driving successful outcomes in complex environments.
Overview
21
21
years of professional experience
Work History
Operations Support
Cox Enterprises Inc
05.2024 - 01.2026
- Coordinated required training for 65+ employees, improving compliance from 2% to 100% in under three months.
- Consolidated products for weekly sales auctions, ensuring timely availability for customers.
- Presented contributions during team meetings to increase visibility and foster collaboration.
TPM - PSO
Mobileum Inc
08.2022 - 04.2023
- Led management of T-Mobile 5G Steering of Roaming projects, overseeing all phases from planning to execution.
- Managed platform upgrades for deployment of T-Mobile 5G Steering of Roaming, coordinating vendor change-out and ensuring seamless integration.
- Executed workforce reduction process, aligning staffing with operational needs to support project objectives.
TPM - Consultant - Nokia
Glow Networks
01.2022 - 05.2022
- Led TMO Lab Custom Cloud VNF/CNF Apps program using Azure, Kubernetes, DevOps CI/CD, and container-based platforms, integrating with IMS and 5G Core Network for successful delivery to FOA and Production.
- Analyzed client needs to develop tailored consulting solutions.
- Facilitated workshops to enhance team collaboration and problem-solving.
- Managed project timelines and deliverables for multiple clients.
Sr Technical Project Manager
B-Yond
08.2021 - 11.2021
- Consulted for AT&T on project-specific initiatives to enhance service delivery.
- Created and presented Azure Cloud training courses to facilitate successful migration efforts.
- Led cross-functional teams to deliver complex technical projects on time.
- Managed project scopes, timelines, and budgets for multiple initiatives.
- Collaborated with stakeholders to gather requirements and define project objectives.
Sr Technical Project Manager
Kforce Inc
03.2021 - 05.2021
- Consultant (AT&T) / (Short Term)
- Plan, assign, and manage resources for Day 1 5G internal lab OPS, RAN test, and validation teams according to the project charter. Update documentation as required. Collaborate and prepare with Day 2 teams for sign-off and hand-off. Once consensus is achieved, sign off and upload all project Documents.
- Led cross-functional teams in managing complex technical projects.
- Coordinated project schedules and resource allocation effectively.
- Facilitated communication between stakeholders and development teams.
Technical Project Manager
Cisco Systems
01.2020 - 03.2020
- Consultant (AT&T) / (Short Term)
- Negotiated and managed 5G MSN and CSBH project schedules, tracked issues, and facilitated resolution.
- Communicate project status within Cisco and to the customer. Primary point of contact for the customer regarding the status of the certification. Manage multiple projects, with a focus on certification, quality assurance, and software testing.
Program Manager
Cisco Systems
06.2019 - 12.2019
- Consultant (T-Mobile)
- Led integration, testing, and validation of 5G CPS PCRF-PCF in TMO lab, ensuring seamless operation across Platform, Application, Gateway, and IP. Coordinated cross-functional alignment with Business Units, Sales, Delivery, AS Practice Teams, Finance, Deal Support Team (DST), Accounts Receivable, and Collections to meet project milestones. Directed all project phases, activities, resources, documentation, and deliverables in accordance with lifecycle process.
- Supported external customer work sessions, focusing on requirements gathering, deliverable planning, testing, and implementation. Led scoping and creation of PSOWs, RFIs, and RFQs to align customer expectations with project goals.
Sr Project Manager
Nexius Insight
09.2013 - 06.2019
- Managed SDLC, HDLC, E2E platform engineering, integration, testing, and validation for projects in Consumer and Enterprise EPC 4G/LTE/5G environment within PMO for AT&T Mobility labs.
- With the utilization of AT&T Domain 2.0 Network Function Virtualization (NFV) and Software Defined Networks (SDN) using modern architectural and operational approaches to simplify and scale the network as we move towards Virtualization and the Cloud.
- Goverened planning, coordination, monitoring, reviewing, approving, auditing, and communication of change to maintain target performance and availability levels for AIC Lab Site network environments.
- Ensured standardized methods and procedures for efficient handling of changes to environment (physical or virtual), minimizing disruptions to service delivery and enhancing service quality.
- AIC (Integrated Cloud) Lab Change Management Governance
- Operational Certification and Advanced Technical Support
- Provided consulting services for AT&T projects.
Consultant - AT&T
Cisco Systems
08.2011 - 08.2013
- Sr. Project Manager
- Fulfilled contract for managing multiple aspects of EPC 4G/LTE, SDLC, HDLC, eNodeB, UCS, and EMS platform engineering and lab delivery for testing, validation, certification, FFA, and network deployment, IPv6 dual stack enablement certification and Nexus-OS release certification for the AT&T Mobility account.
- Directed weekly and daily team meetings to ensure milestone achievement and clear task definitions, delegation, and alignment.
- Drafted daily and weekly reports, including monthly roll-ups and quarterly timelines, identifying risks and mitigation strategies for the project.
- Produced weekly revenue and cost analysis reports with visual graphs detailing margins and burn rates.
- Plan, arrange, and coordinate knowledge transfer sessions for the client on all LTE projects.
- Resource planning and allocation across multiple projects.
Regional Program Manager
ClearWire
05.2010 - 05.2011
- Fulfilled contract as member of Governance PMO team, by developing project charters, scopes and budgets for Core and National Data Centers as well as managing the implementation of new system hardware, software, and applications for broadband service delivery, 4G, WiMAX, LTE, VoIP, and DWDM.
- Defined schedules and allocated resources in a matrix environment to ensure project alignment and timely delivery.
- Directed weekly team meetings, ensuring that all milestones were met and all team tasks were clearly defined, delegated, and completed.
- Drafted weekly reports with monthly roll-ups and quarterly program timelines to track project risks and propose mitigation strategies.
- Streamlined productivity by defining capital funds, processes, and procedures for core network engineering teams, enhancing operational effectiveness.
Program Manager
Tellabs
03.2009 - 03.2010
- Coordinated tasks for Tellabs team and third-party vendors in architecture, design, installation, integration, migration, scheduling, resource allocation, and product delivery, enhancing overall project productivity and ensuring clear communication.
- Directed vendors during site surveys and civil construction, overseeing critical project phases to ensure alignment with project goals.
- Identified and resolved risks proactively, mitigating potential issues before escalation.
- Fulfilled contract for the installation and integration of the Tellabs 8660 and 8605/SIAD products. Utilized pseudo-wire, ETTCS, and T1 Optimization architecture for CDMA and iDEN.
Program Manager
Tellabs
03.2008 - 03.2009
- Fulfilled contract as member of new PMO team, guiding key programs, training team members, and providing monthly status reports and quarterly operational reviews.
- Defined project charter, scope, resource allocations, and budget allocations.
- Instructed the team on implementing project management best practices.
Project Manager
Goodman Networks Inc
03.2007 - 03.2008
- Managed multiple projects for a Fortune 500 client, including Nokia GSM 3G radio additions and expansions, MCPA installation and integration, and TDMA decommissioning of over 1250 frames.
- Spearheaded the successful opening of a new office and warehouse.
- Enhanced company visibility as a resource for local wireless carriers, fostering stronger partnerships.
- Established a positive community presence, engaging local stakeholders and promoting company initiatives.
Account Manager
Nokia
01.2005 - 02.2007
- Championed client success as Project Manager; operated as account manager to effectively address client needs.
- Acted as liaison between company and customers; implemented account strategies and identified products to meet specific client needs while managing operations and client relationships to develop business and sales opportunities.
- Defined project schedule and resource requirements; delivered a BSS solution to optimize project execution.
- Installed R4/4G Core Network and successfully implemented a cell site swap in Montana.
- Established a local project office and warehouse in Great Falls, Montana.
Director of North American Program Office
Alcatel USA
01.2005 - 12.2005
- Established program practices and procedures, including but not limited to capital and resource forecasts, order management, customer care, delivery processes, and Interoperability Testing. Managed 15 Senior Project Managers, 25 Project Managers, and members of the administration staff.
- Managed a budget of approximately $45M.
- Defined project charter, scope, resource, and budget allocations.
- Deployed over 1M national ports (WSS/MGW) without incurring escalations.
- Established fully functioning local PMO and supported staffing for additional offices.
- Demonstrated hiring, training, and coaching skills; enabled 4 out of 5 Team Leaders to achieve promotions due to performance.
- Negotiated with clients and vendors; established successful negotiation processes.
- Developed Quality Audit Process for all new installations, improving the standard of work provided.
Education
High School Diploma -
Clover Park HS
Lakewood, WA06-1977
Skills
- Program management
- Project management
- Policy administration
- Operational efficiency
- Risk assessment
- Strategic planning
- Client relationship development
- Stakeholder engagement
- Effective communication
- Telecommunications proficiency
- Results orientation
Websites
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Operations Support
Cox Enterprises Inc
05.2024 - 01.2026
TPM - PSO
Mobileum Inc
08.2022 - 04.2023
TPM - Consultant - Nokia
Glow Networks
01.2022 - 05.2022
Sr Technical Project Manager
B-Yond
08.2021 - 11.2021
Sr Technical Project Manager
Kforce Inc
03.2021 - 05.2021
Technical Project Manager
Cisco Systems
01.2020 - 03.2020
Program Manager
Cisco Systems
06.2019 - 12.2019
Sr Project Manager
Nexius Insight
09.2013 - 06.2019
Consultant - AT&T
Cisco Systems
08.2011 - 08.2013
Regional Program Manager
ClearWire
05.2010 - 05.2011
Program Manager
Tellabs
03.2009 - 03.2010
Program Manager
Tellabs
03.2008 - 03.2009
Project Manager
Goodman Networks Inc
03.2007 - 03.2008
Account Manager
Nokia
01.2005 - 02.2007
Director of North American Program Office
Alcatel USA
01.2005 - 12.2005
High School Diploma -
Clover Park HS