Rick Hudson
Tempe,AZ
Summary
Professional in autonomous vehicle industry with history of impactful contributions to advanced vehicular technology development. Known for fostering team collaboration and delivering consistent results in dynamic settings. Recognized for technical proficiency in vehicle systems and adaptability to rapidly changing requirements. Along with being a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Using independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Autonomous Fleet Specialist
TaskUs
03.2022 - Current
- Contributed to reduction in autonomous vehicle downtime by providing real-time assistance in identifying road construction and emergency vehicle obstacles.
- Offered ideas on resolving ongoing system issues, resulting in enhanced fleet and tool performance.
- Improved overall user experience by implementing proactive vehicle monitoring, and ensuring proper function and safety of the autonomous fleet.
- Communicating with the team when escalation situations have occurred and following proper procedures.
- Problem solving scenarios and receptive to escalation advice during complex scenarios.
- Maintaining above adequate correctness and utilization KPIs.
- Quick to access situations the vehicles might encounter; help where needed and follow procedures.
- Adaptive to consistent changes in work flows and learning new tool applications with autonomous technology as it advances.
- Achieved higher tier certifications through training, testing, and maintain being top 5 in overall ranking on the team.
Returns Associate CXO
Amazon
11.2023 - Current
- Processed returns with accuracy and efficiency, resulting in reduced return processing costs and improved overall customer experience.
- Identified and resolved Amazon application return issues daily, leading to a decrease in customer complaints and enhanced brand reputation.
- Answer any questions customers might have regarding the Amazon returns process.
- Scan customer QR code and assure item scanned matches item then attach label and scan label to place into returns box.
- Maximized returns box capacity through strategic organization, resulting in reduced shipping costs and increased efficiency.
- Assemble boxes, organize boxes on pallets to prepare for shipment.
- Sustained a well-maintained and tidy workspace, contributing to a decrease in errors and a smoother workflow for the department.
- Ensured accurate inventory of supplies, resulting in reduction in discrepancies and streamlined workflow for the business.
- Maintained adherence to safety procedures.
- Received multiple shout out nominations for overall excellent performance.
- Increased customer satisfaction by patiently educating customers on navigating the Amazon App, resulting in improved app engagement and positive feedback.
Service Assistant Manager
Coulter Motor Company
03.2013 - 02.2022
- Write up repair orders for service on new and used vehicles and customer vehicles.
- Manage a team of technicians, flagged labor hours and work flow.
- Schedule and coordinate services for customers.
- Answer service calls and schedule appointments.
- File repair order paper work, and make sure proper documents are together.
- Quote and Sell diagnosis repairs recommended by technicians for customers vehicles.
- Maintain contact with customers throughout vehicle services keeping them updated on vehicle status.
- Coordinate with company vendors to complete sublet work.
- Order parts for vehicles that require.
- Book and cashier customer pay repair orders, and close repair orders.
- Create rental car agreements for customers getting vehicles serviced and check in rental cars.
- Test drive vehicles and Quality check technicians work as needed.
Uber Eats Driver
Uber
02.2018 - 08.2021
- Receive order requests and proceed to pick up food orders from restaurants and deliver to customers.
- Verify that orders are correct based off of application listing before leaving restaurants.
- Provide great customer service and prompt delivery.
- Communicate with customer through application as necessary.
Patient Service Specialist : Home Infusion
Preferred Homecare
08.2017 - 02.2018
- Input new patient demographics and medical diagnosis ICD Codes into the system from referrals into CPR+.
- Communicate with teams when new orders and patient referrals come in.
- Communicate with hospital and nursing facility liaisons to confirm patient discharge times and obtain any missing information from referrals.
- Verify patients have active insurance policies and load them into system.
- Obtain prior authorization from patient insurance with proper calculations of medications needed to start treatments.
- Quote patients cost of therapy with insurance co pays and coverage amounts factored in.
- Build patient therapy packets to be sent out to team and patient for records
- Route incoming faxes to departments and staff members
Education
Associates - Science
Central Arizona College
Coolidge, AZ01-2012
Scholastic Diploma -
Maricopa High School
Maricopa, AZ01-2010
Skills
- Adaptive Learner
- Communications
- Critical thinking
- Customer Service
- Front Office
- Microsoft Office
- Phone Etiquette
- Problem Solving & Resolution
- Sales
- Self Starter
- Technology Troubleshooting
- Time Management
- Logistics Management
- Fleet Management
- Computer skills
- Multitasking and organization
- Autonomous Vehicle Ai Trainer
Certification
- Autonomous Vehicle Stuck Specialist Certification
- Autonomous Vehicle Collision Specialist Certification
- Autonomous Vehicle Augmented Trajectory Specialist Certification
Timeline
Returns Associate CXO
Amazon
11.2023 - Current
Autonomous Fleet Specialist
TaskUs
03.2022 - Current
Uber Eats Driver
Uber
02.2018 - 08.2021
Patient Service Specialist : Home Infusion
Preferred Homecare
08.2017 - 02.2018
Service Assistant Manager
Coulter Motor Company
03.2013 - 02.2022
Associates - Science
Central Arizona College
Scholastic Diploma -
Maricopa High School
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