Rick Jensen
Salt Lake City,UT
Summary
Highly skilled customer service representative with extensive experience in assisting customers over the phone and in person. Dedicated to aligning company goals with customer satisfaction by providing effective solutions. A resourceful problem solver who stays calm in stressful situations and successfully supports a diverse range of customers.
Overview
20
20
years of professional experience
Work History
Insurance Agent/Booker
Bankers Life
10.2025 - Current
- Educated clients on policy features, benefits, and claims processes to enhance understanding.
- Managed client relationships through regular follow-ups and proactive communication strategies.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Bus Operator
Utah Transit Authority
01.2015 - 01.2024
- My main responsibilities involve picking up and dropping off passengers, adhering to a specific schedule while on duty, following transit regulations, traffic laws, and safety protocols, and assisting passengers, including small children, with boarding and alighting the bus.
Assistant Manager/Sales Associate
O’Reilly Auto Parts
01.2006 - 01.2015
- Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching and mentoring team members, and ensuring team members stay current with their individual training.
Education
High School Diploma -
Roy High School
06.1996
Skills
- Teamwork
- Customer Service Skills
- Communication Skills
- Time Management
- Active Listener
- Sales Skills
- Adaptability
Timeline
Insurance Agent/Booker
Bankers Life
10.2025 - Current
Bus Operator
Utah Transit Authority
01.2015 - 01.2024
Assistant Manager/Sales Associate
O’Reilly Auto Parts
01.2006 - 01.2015
High School Diploma -
Roy High School