MICAELA BRAVO
Woodstock
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, multitasking, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in high paced environment. Customer- focused individual. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service.
Overview
4
4
years of professional experience
Work History
Life and Health Insurance Agent
AMERICAN INCOME LIFE
11.2024 - Current
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Provided comprehensive customer service to drive client satisfaction.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Generated leads through cold-calling, networking and other outreach methods.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Customized insurance solutions to meet specific health needs of clients, leading to increased customer satisfaction.
- Improved client satisfaction by providing personalized health insurance plan recommendations and guidance.
Customer Service Representative
United Tax Solutions
11.2020 - 08.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Education
High School Diploma -
River Ridge High School
05-2020
Skills
- Relationship Building
- Fluent in Spanish
- Leadership
- Computer Skills
- Problem Resolution
- Communication
- Teamwork and Collaboration
- Data Management
- Analytical and Critical Thinking
- Research
- Teamwork
- Problem-solving
- Customer service
- Multitasking Abilities
- Quotes and sales
- Auto insurance
- Billing procedures
- Life insurance sales
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Contact
Woodstock, Georgia 30189
Timeline
Life and Health Insurance Agent
AMERICAN INCOME LIFE
11.2024 - Current
Customer Service Representative
United Tax Solutions
11.2020 - 08.2024
High School Diploma -
River Ridge High School
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