Rick Maier
Rancho Mission Viejo
Summary
Dynamic account manager with a proven track record at Continental Tire, excelling in strategic planning and relationship building. Spearheaded revenue growth initiatives, boosting TBC volume by over 1000%. Expert in client relations and issue resolution, consistently enhancing customer satisfaction through innovative solutions and collaboration.
Overview
42
42
years of professional experience
Work History
Account Manager
Continental Tire
Charlotte, NC
04.1995 - 04.2024
- Managed ACCC accounts, both wholesale and retail,ensuring timely responses to inquiries and resolution of issues.
- Developed and maintained strong relationships with ACCC members to enhance customer satisfaction.
- Collaborated with cross-functional teams to align ACCC needs with Conti service offerings.
- Executed account strategies to drive revenue growth and ACCC customer retention initiatives.
- Developed Conti's first long term agreement contract with ACCC members - five years.
- Developed and implemented a new Marketing, Training fund (MTF) for each ACCC member.
- Prepared regular reports on account performance, presenting insights to both management teams..
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Developed and maintained a strong relationship with TBC management to insure customer satisfaction.
- Managed TBC growth via a annual purchase agreement I developed.
- Worked to develop and launch two exclusive lines for TBC retail, UHP A/S & LT A/S. Volumes exceeded 400k in each line. Help grow TBC volume from 95k to 1.1M tree year timeframe.
- Assisted in development of customer tire testing annual program at Conti test track in TX. took from one week event to a six week event.
- Worked with marketing on forecasts, price, promotion when we launch pure replacement lines.
Account Manager
Michelin Tire
01.1993 - 02.1995
- Prepared regular reports on account performance, presenting insights to management.
- Streamlined communication processes between departments to improve service delivery efficiency.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed Sears account, developed sales and marketing plans, shared with Sears and my management.
- Developed four different products within our product portfolio.
- Collaborated with sales team to identify potential upsell opportunities.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Account Manager
Uniroyal/Goodrich Tire
Western District, Brea CA
06.1982 - 01.1993
- Prepared regular reports on account performance, presenting insights to management.
- Cultivated long-term relationships with key accounts, fostering trust and loyalty among clients.
- Conducted market research to support the development of tailored solutions for clients.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Skills
- Account management
- Customer service
- Teamwork and forecast collaboration
- Client relations
- Relationship building
- Strategic planning
- Sales development
- Issue resolution
Accomplishments
- ACCC & TBC Training - Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge. Developed MTF funds to support.
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Resolved product issue through consumer testing.
Timeline
Account Manager
Continental Tire
04.1995 - 04.2024
Account Manager
Michelin Tire
01.1993 - 02.1995
Account Manager
Uniroyal/Goodrich Tire
06.1982 - 01.1993
Won 4 annual sales rings
Earn recognition from management for sales efforts, 2014, 2016, 2018, 2021. Awarded a ring, first year, then added a diamond next three years.