Rick MONIZ
AUDUBON,NJ
Summary
Helpful professional commended as valuable team player with expertise in HVAC Sercice and WarrantyTech. Ready to bring 22 years of relevant work experience to new position in HVAC industry in Vineland NJ or surrounding area.
Overview
19
19
years of professional experience
Work History
Hvac Warranty Technician
Fante's Heating,Cooling And Plumbing
04.2022 - Current
- Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
- Evaluated warranty data regularly to identify trends, using this information to inform decision-making processes and drive improvements within the organization.
- Played a key role in resolving customer disputes related to warranties, providing clear explanations of company policies and negotiating fair resolutions when necessary.
- Trained new technicians in company procedures, contributing to a consistent level of service across the team.
HVAC Warranty Technician
HORIZON Services
04.2015 - 01.2022
- Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.
- Evaluated warranty data regularly to identify trends, using this information to inform decision-making processes and drive improvements within the organization.
- Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
HVAC Technician
Atmostemp, Service Experts
03.2005 - 04.2015
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Worked overtime, holidays and weekends to accommodate company needs.
- Provided emergency response services for critical system failures, minimizing downtime impacts on businesses or homeowners.
Education
Certificate - HVAC SERVICE
Philadelphia Wireless
Philadelphia, PASkills
- Repair Techniques
- Electrical Systems
- Diagnostic Testing
- Technical knowledge
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Reliability
- Diagnostics and troubleshooting
- Effective Communication
- Customer Relations
Timeline
Hvac Warranty Technician
Fante's Heating,Cooling And Plumbing
04.2022 - Current
HVAC Warranty Technician
HORIZON Services
04.2015 - 01.2022
HVAC Technician
Atmostemp, Service Experts
03.2005 - 04.2015
Certificate - HVAC SERVICE
Philadelphia Wireless
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