William Dages
Jericho,VT
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Husky Injection Molding Systems, showcasing expertise in repair techniques and warranty management. Excelled in teamwork and problem-solving, achieving significant improvements in process streamlining and service quality. Demonstrated strong multitasking abilities and a commitment to safety and quality standards.
Warranty Specialist with strong track record in diagnostics, repairs, and customer service. Adept in troubleshooting, technical support, and documentation, ensuring efficient resolution of warranty claims. Known for effective collaboration and adaptability, consistently delivering results in dynamic environments. Combines technical skills with focus on quality and reliability.
Overview
26
26
years of professional experience
Work History
Refurbishment and Warranty Technician
Husky Injection Molding Systems
05.2008 - Current
- Managed inventory levels effectively, ordering replacement parts as needed while avoiding excess stock or delays in repair times.
- Developed troubleshooting guides to assist customers with basic issue resolution, reducing the need for technician intervention.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Maintained detailed records of all completed repairs, aiding in future analysis and identification of potential trends or areas for improvement.
- Facilitated cross-functional collaboration between sales and service teams to streamline processes and improve communication regarding warranty matters.
- Enhanced customer satisfaction by promptly addressing warranty claims and providing efficient solutions.
- Trained new technicians in company procedures, contributing to a consistent level of service across the team.
Snow Maker
Sugarbush Resort
10.2005 - 04.2008
- Increased efficiency in water supply management for effective snow production, monitoring reservoir levels, and adjusting pump flow rates as needed.
- Managed multiple on-mountain tasks simultaneously while prioritizing deadlines according to resort needs.
- Improved snow quality by operating and maintaining snowmaking equipment efficiently.
- Developed strong working relationships with coworkers across different departments supporting a collaborative work environment.
- Contributed to a positive guest experience, providing well-groomed slopes through effective management of snow production.
Delayed Luggage Driver, US Air
Chris' Deliveries
04.2006 - 03.2008
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Manufacturing Technician
IBM
06.1999 - 04.2005
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Trained and supervised production staff in use of equipment and machinery.
Education
High School Diploma -
High Point High School
Wantage, NJAssociate of Arts - Liberal Arts
Sussex County Community College
Newton, NJ05-1996
Skills
- Repair techniques
- Warranty management
- Electrical systems
- Diagnostic testing
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking Abilities
Timeline
Refurbishment and Warranty Technician
Husky Injection Molding Systems
05.2008 - Current
Delayed Luggage Driver, US Air
Chris' Deliveries
04.2006 - 03.2008
Snow Maker
Sugarbush Resort
10.2005 - 04.2008
Manufacturing Technician
IBM
06.1999 - 04.2005
High School Diploma -
High Point High School
Associate of Arts - Liberal Arts
Sussex County Community College
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