Rick Muniz

Update IOS on Cisco Switches

Add/Update users in Cisco Unified Call Manager and Electronic Response databases

Troubleshoot network connectivity issues

Install Cisco switches on racks

Trace Fiber optic cables

• Helped streamline repair processes and update procedures for support action consistency.
• Rolled out software updates and applied server patches to thwart threats from penetrating networks.
• Configured hardware, devices and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Troubleshot and diagnosed issues with Windows, MacOS, ChromeOS devices
• Submitted Units for repairs