RICK PEREZ
Corpus Christi
Summary
Experienced in managing CFATS and MARSEC sites, I have been the AFSO for The Celanese Bishop Site for over a decade. My expertise is in team building and empowering employees to reach their full potential, transforming them into valuable assets for the company. By fostering self-worth, I ensure personal growth aligns with the organization's success. I take great pride in being a leader who exemplifies strong moral values.
Overview
27
27
years of professional experience
Work History
Account Manager
Denali Universal Security Services
09.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Security Account Manager
ALLIED UNIVERSAL SECURITY SERVICES
01.2004 - 09.2024
- Created and implemented standards, tasks, and procedures
- Created a team to meet the standards set forth by the client
- Took the initiative to find civilians to employ at my site; this in an effort to bring down NBOT
- Created a mindset of urgency at the site
- Fixed gaps in communication between employees and the client
- Team transparency by assigning tasks to help the client see the efforts of the team by use of Heilaus
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
- Managed budgets effectively while maintaining quality service levels.
- Developed customized risk management plans tailored to each client''s specific requirements.
Security Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
08.2005 - 12.2022
- Created from scratch and implemented security standards, policies, and procedures
- Created Operating Procedures to be in compliance with DHS CFATS regulations
- Created, implemented and engaged plans to safeguard company assets, employees, guests of the site
- Conducted applicant interviews, to best be part of the site security team
- Created training, assigned work, evaluated employee performance, and when needed discipline of employees
- Collect and analyze data to determine security trends, and create goals to prevent flaws
- Involved in audits with the Department of Homeland Security and never had any findings from 2010 to 2022
- Always did my best to make the company profitable by the motto target zero in overtime
Field Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
02.2004 - 08.2005
- Inspected multiple sites for readiness and employee knowledge of tasks and duties
- Coordinated with Operations Manager with administrative counselings due to employee gap findings
- Covered open shifts branch wide and shifts from employees calling off
- Trained new employees at different sites to adhere to client / customer requirements
Security Officer
ALLIED UNIVERSAL SECURITY SERVICES
01.2004 - 02.2004
- Security officer at the Interstate Grain in Corpus Christi
- Conducted accountability log of personnel entering and exiting the site
- Maintained daily activity log
U.S. Army Soldier
UNITED STATES ARMY
11.1997 - 11.2003
- Army Soldier as a 14 Echo; a Patriot Fire Control Enhanced Operator / Maintainer
- In February 2001 to September 2001; I participated in Operation Enduring Freedom
- I reached the rank of Sergeant where I trained new soldiers as proficient 14 Echos
Education
High School Diploma -
ROBSTOWN HIGH SCHOOL
ROBSTOWN, TEXAS05.1996
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Client relationship management
- Team Training
- Goals and performance
- Issue resolution
- Client rapport
- Operations
- Business development
- Report writing
- Complaint management
Timeline
Account Manager
Denali Universal Security Services
09.2024 - Current
Security Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
08.2005 - 12.2022
Field Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
02.2004 - 08.2005
Security Account Manager
ALLIED UNIVERSAL SECURITY SERVICES
01.2004 - 09.2024
Security Officer
ALLIED UNIVERSAL SECURITY SERVICES
01.2004 - 02.2004
U.S. Army Soldier
UNITED STATES ARMY
11.1997 - 11.2003
High School Diploma -
ROBSTOWN HIGH SCHOOL
Similar Profiles
Roderick Harvey IIIRoderick Harvey III
Armed Security Officer / Paramedic at Denali Universal ServicesArmed Security Officer / Paramedic at Denali Universal Services
David TuerDavid Tuer
Maintenance Technician at Denali Universal ServicesMaintenance Technician at Denali Universal Services
Mika Angela BasilioMika Angela Basilio
Kitchen Helper at Denali Universal ServicesKitchen Helper at Denali Universal Services