RICK PEREZ
Driscoll
Summary
Experienced in managing CFATS and MARSEC sites, I have been the AFSO for The Celanese Bishop Site for over a decade. My expertise is in team building and empowering employees to reach their full potential, transforming them into valuable assets for the company. By fostering self-worth, I ensure personal growth aligns with the organization's success. I take great pride in being a leader who exemplifies strong moral values.
Overview
27
27
years of professional experience
Work History
Account Manager
Denali Universal Security Services
09.2024 - 02.2025
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Security Account Manager
ALLIED UNIVERSAL SECURITY SERVICES
01.2004 - 09.2024
- Created and implemented standards, tasks, and procedures.
- Created a team to meet the standards set forth by the client.
- Took the initiative to find civilians to employ at my site; this in an effort to bring down NBOT (Non Billable Overtime).
- Created a mindset of urgency at the site.
- Fixed gaps in communication between employees and the client
- Team transparency by assigning tasks to help the client see the efforts of the team by use of Heilaus.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Evaluated existing security systems for potential vulnerabilities, recommending upgrades or replacements where necessary.
- Managed budgets effectively while maintaining quality service levels.
- Developed customized risk management plans tailored to each client''s specific requirements.
Security Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
08.2005 - 12.2022
- Created from scratch and implemented security standards, policies, and procedures.
- Created Operating Procedures to be in compliance with DHS CFATS regulations.
- Created, implemented and engaged plans to safeguard company assets, employees, guests of the site.
- Conducted applicant interviews, to best be part of the site security team.
- Created training, assigned work, evaluated employee performance, and when needed discipline of employees.
- Collect and analyze data to determine security trends, and create goals to prevent flaws.
- Involved in audits with the Department of Homeland Security with Zero findings from 2010 to 2022.
- Always did my best to make the company profitable by the motto target zero in overtime.
Field Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
02.2004 - 08.2005
- Inspected multiple sites for readiness and employee knowledge of tasks and duties.
- Coordinated with Operations Manager with administrative counselings due to employee gap findings.
- Covered open shifts branch wide and shifts from employees calling off.
- Trained new employees at different sites to adhere to client / customer requirements.
Security Officer
ALLIED UNIVERSAL SECURITY SERVICES
01.2004 - 02.2004
- Security officer at the Interstate Grain in Corpus Christi.
- Conducted accountability log of personnel entering and exiting the site.
- Maintained daily activity log.
U.S. Army Soldier
UNITED STATES ARMY
11.1997 - 11.2003
- Army Soldier as a 14 Echo; a Patriot Fire Control Enhanced Operator / Maintainer.
- In February 2001 to September 2001; I participated in Operation Enduring Freedom.
- I reached the rank of Sergeant where I trained new soldiers as proficient 14 Echos.
Education
High School Diploma -
ROBSTOWN HIGH SCHOOL
05.1996
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Client Relationship Management
- Team Training
- Goals and Performance
- Issue Resolution
- Day to Day Operations
- Business Development
- Report Writing
- Complaint Management
Timeline
Account Manager
Denali Universal Security Services
09.2024 - 02.2025
Security Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
08.2005 - 12.2022
Field Supervisor
ALLIED UNIVERSAL SECURITY SERVICES
02.2004 - 08.2005
Security Account Manager
ALLIED UNIVERSAL SECURITY SERVICES
01.2004 - 09.2024
Security Officer
ALLIED UNIVERSAL SECURITY SERVICES
01.2004 - 02.2004
U.S. Army Soldier
UNITED STATES ARMY
11.1997 - 11.2003
High School Diploma -
ROBSTOWN HIGH SCHOOL
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