Rick Sebben

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

• Answered customers' questions regarding products, prices, and availability.
• Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
• Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
• Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

• Promoted sales for distribution division of decorative plumbing products to help increase sales, maintain customer rapport, and satisfaction of service for over 150 accounts in the Bay Area.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
• Developed customer relationships and increased overall sales.
• Established new accounts through cold calling and personal visits to potential customers.

Pioneer and establish sales for various manufacturers in the decorative plumbing industry in the Northern California / Northern Nevada territory.

• Represent products for 10 manufacturers in the Decorative Plumbing and Door Hardware industry by developing new accounts and promoting product displays in showrooms.
• Developed, maintained and utilized diverse client base.
• Educate accounts on the features of the products and increased sales through growth of each manufacturer's product in the marketplace. Showcase product features to customers and discuss technical details to overcome objections and lock in sales.
• Established fair pricing structures to complete purchase agreements with customers.
• Created strategic brand building events to promote current product portfolio.

• Responsible for shipping and receiving, deliveries, and providing excellent customer service.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
• Completed timely and accurate daily logs to keep internal reporting accurate and effectively track materials movements.
• Handled day-to-day shipping and receiving.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and improve process efficiency.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.