Rick Shealy
Buda,Tx
Overview
26
26
years of professional experience
Work History
General Manager/ shift supervisor/ server
Grapevine Cafe "Fine Dinning"
South Padre Island, TX
02.2022 - 12.2023
- Led day-to-day operations to make sure customers were always served with the highest quality of service
- Go over profit and lost margins with the owner to see what areas I could help improve
- Compliment team to provide the best dining experience by helping upsell, clear tables, and expedite food
- Countdown tills and tabs while coaching the team on how to provide the best experience to enhance their table income for the day
- Always did what the business was struggling for the day while providing the best experience, to be a team player, pick up shifts, bust tables, and clean toilets
CEO
CEO of Ohana Vacation Properties LLC
01.2018 - 12.2023
- Renovated a 2-star valued condo into a 5-star property that is booked year-round with exceeding profit expectations without a management company beyond ourselves
- Develop and run all social media outlets to market and promote properties and the Ohana brand
- Manage bookings through multiple digital platforms, online services, and personal marketing
- Manage cleaning crews, and all maintenance to keep the business running all year round
- Sold business
Service Writer, Brand Ambassador, Parts Manager
Christian Brother Automotive
12.2024 - Current
- Build rapport with customers through trust to encourage them to understand the value and importance of us working together to complete their work order
- Develop a system to improve service time through parts gap in service time that was causing extra work hours and loss in profit though parts gap
- Inventory management on parts that we needed to keep on hand and parts that were no longer being used in the business
- Improve customer service interaction in all areas of the business from customers connecting with the shop, shuttle rides home/work, interaction with service writers for work order, work order status, completing work order for customer pick up
Sales consultant and customer service representative
Blue Compass RV
Buda, TX
12.2023 - 12.2024
- Assist clients in finding the perfect RV to meet their needs for full-time living or traveling trips
- Work through CRM system so customer and management were aware of which stage of the sales process the client was in
- Follow the sales process: introduction, discovery, show, close, recondition, demonstration, and "walk" of RV purchase pick up
- Negotiated and closed the Client to help them get into the perfect RV they wanted
- Run social media platforms to educate, generate traffic, and showcase the RVs we were offering for sale
- Price and negotiate on the client's behalf for new and preowned units in sales and trades
- Work with the service department to make sure work was completed and clients' needs were being met in a timely fashion while updating the client
Project Mgr and Sales Consultant
Omi Core Collectives Custom Home Builder
05.2020 - 02.2022
- Manage and organize a work crew for multiple million-dollar home renovation projects
- Organize and motivate multiple work trades to build out a great project to meet the customer's needs, keep the project on schedule, and protect the profitability line for the business
- Listen and understand the client's needs and desires in a process to help the crew exceed the client's expectations
- Order material and make recommendations to help make the client's dream home
- Meet with clients to understand and provide solutions to their home project needs
- Complete the sales process; from client interaction to the collection of payment with the final inspection
- Order, supplies and oversee the work crew to make sure clients' needs are maintained, the project is on schedule, and profit margins are maximized
- Oversee projects and redirected crew when work was not meeting operation standards
- Close lead opportunities at or greater than 60%
Director of Operations and business consultant
Chick-Fil-A INC.
01.2000 - 06.2021
- I worked my way through the organization from the bottom to the top of multiple franchised Chick-fil-A owners
- Multiple awards with multiple operators in various geographical locations
- 5-time Symbol of Success: 15% increase in sales from the previous year
- 3-time Champions: 15% increase in sales while maintaining a net profit of over 17% from the previous year
- Executive Director of Lake Travis TX April 2019 May 2020
- Executive Director of Lake Travis TX September 2012-July 2014
- Director of Customer Service and Speed of Service of Thornton Co June 2011-September 2012
- Manager of Front and Back of House business Operations Dallas Tx August 2009-June 2011
- Director of Customer Service and Speed of Service Lake Travis TX 2006-August 2009
- Captain of Marketing Intern Project for Chick-Fil-A Inc. in Atlanta Ga and Colorado in the Summer of 2006
- Executive Director of Customer Service, Marketing Director
- Shift leader and marking director Austin TX January 2000-2006
- Complete CFA Standards of 2nd-mile service in relations, marketing, and performance-driven successes, while building brand awareness
- Organized and developed strategic planning to build out a high-performance team centered around outstanding customer service while creating raving fans
- Utilized in-store tools to make an out-of-store experience, to build a brand, and guest awareness in new marketplaces
- Create community outreaches to effectively be a place of business in helping better the community while getting more guests into the store
- Developed and trained best practices for team members and other store operators to use in creating the best customer service in all areas of the business
- Trained team to use best practices to help increase the speed of service, order accuracy, and suggestive selling
- Organized and developed opportunities to use the mobile app more efficiently
- Over 15 years of Service for multiple Operators in multiple roles
Part time 2nd job to help church coffee trailer
Grounded Coffee
08.2018 - 01.2020
- Created and managed multiple social media outlets to market business
- Ran coffee shop from open to close with excellent customer service
- Renovated and was responsible for all maintenance of the coffee trailer while improving processes, procedures, customer experience, and profitability
- Managed inventory and sales to minimize loss of profit
Independent Client Success Manager
TRUECar inc
Austin, TX
05.2017 - 04.2019
- Managed over 700+ accounts in delivering outstanding customer service over the West Coast
- Developed business consultant relations with independent dealership teams
- Used PowerPoint and other multiple media outlets to do on-site demonstrations on how to use service to create a win-win situation for our clients and their customers
- Developed best practices opportunities and business practices to help increase sales and return on investment
- Evaluated independent dealership models and added other company products that could assist the client while increasing the bottom line for the company
- Saved accounts through sell-through business practice
- Monetized accounts that didn't receive the proper value of service at over 80%
- Increased accounts that are under-monetized for the company
- Continued leading the team in saved performance and dealer service monthly rate increases
Business Development Specialist
TrueCar, Inc.
Austin, TX
07.2014 - 05.2017
- Prospected potential independent dealers across the United States
- Developed an ongoing pipeline of clients
- Demonstrated TRUECar used car business model to independent dealers
- Acquired service agreement with independent dealer to display used car inventory for a monthly or paid per unit sold when allowed
- Maintained continual service agreements to the above company goal guidelines for consumers and the company alike
- Make between 70 to 140 outbound calls per day when needed too
Youth Pastor
ONEChapel Lake Travis
12.2013 - 05.2016
- Developed plans for teenagers to increase their knowledge and love for Christ
- Organized community outreaches for teenagers and other families in the local community
- Arranged weekly Youth gatherings
- Communicated and meet regularly with the church leadership team and parents of the youth
- Counseled Youth through drug addiction, abuse, suicide, and other life struggles/success
Rain soft
Austin, TX
01.2006 - 12.2008
- Followed up with company leads to sell house water filtration systems.
- Generated self-leads through other marketing sources, door-to-door, or reaching out to friends and family
- Completed an in-house demonstration of the benefits of the product and the service
- Completed follow-up after installation and service to exceed customers' expectation
- Successfully closed $6500 home systems 30% of the time
- Whole house water filtration representative
Skills
g
Quality assurance and control
Planning and execution
Training proficiency
Revenue generation
Operations management
Customer service management
Organizational development
Business planning
Continuous improvement
Business analysis
Data analytics
Cost reduction
Training and mentoring
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Accomplishments
- Maintained a 85% client retention rate resulting from outstanding engagement, dynamic support and personal attention.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Writer, Brand Ambassador, Parts Manager
Christian Brother Automotive
12.2024 - Current
Sales consultant and customer service representative
Blue Compass RV
12.2023 - 12.2024
General Manager/ shift supervisor/ server
Grapevine Cafe "Fine Dinning"
02.2022 - 12.2023
Project Mgr and Sales Consultant
Omi Core Collectives Custom Home Builder
05.2020 - 02.2022
Part time 2nd job to help church coffee trailer
Grounded Coffee
08.2018 - 01.2020
CEO
CEO of Ohana Vacation Properties LLC
01.2018 - 12.2023
Independent Client Success Manager
TRUECar inc
05.2017 - 04.2019
Business Development Specialist
TrueCar, Inc.
07.2014 - 05.2017
Youth Pastor
ONEChapel Lake Travis
12.2013 - 05.2016
Rain soft
01.2006 - 12.2008
Director of Operations and business consultant
Chick-Fil-A INC.
01.2000 - 06.2021