Rick Velasquez
Summary
Effective leader skilled in developing highly productive, sales-driven teams by implementing customer-focused training and sales programs. Exceptional ability to establish rapport with customers to build customer base. A dependable supervisor bringing management experience of 10 years with a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic & problem solving skills.
Overview
15
15
years of professional experience
Work History
Store Leader
PetSmart
01.2022 - Current
- Led daily operations, ensuring efficient store performance and optimal customer satisfaction.
- Trained and mentored team members on best practices in pet care and customer service.
- Managed inventory levels, conducting regular audits to maintain product availability and minimize shrinkage.
- Developed promotional displays, enhancing product visibility and driving sales initiatives.
Assistant Store Leader
PetSmart
01.2020 - 01.2022
- Built relationships with team members to encourage willingness to address concerns and issues.
- Worked with customer service representatives to handle escalated customer issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Delegated daily tasks, addressed employee questions, and resolved scheduling issues.
- Answered product questions and assisted customers in selection and checkout.
- Answered questions about store policies and addressed customer concerns.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Team Leader
Target Corporation
03.2017 - 01.2020
- Assessed workloads to meet seasonal fluctuation needs.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Supervised and directed all merchandise and shipment processing.
- Forecasted manpower requirements based on daily workload and company targets.
- Accountable for fulfilling all online purchases, process outgoing orders as well as receiving incoming orders.
- Maintaining an organized & accurate backroom to company standards & readily available to drive sales growth through in-stock.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Store Manager
Staples Office Supply Store
05.2013 - 03.2017
- Planned budgets and authorized payments and merchandise returns.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Interviewed job candidates and made staffing decisions.
- Counted cash drawers and made bank deposits.
- Reordered inventory when it dropped below predetermined levels.
- Completed profit and loss performance reports.
- Instructed staff on appropriately handling difficult and complicated sales.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Examined merchandise to verify that it was correctly priced and displayed.
- Generated repeat business through exceptional customer service.
- Trained and developed new associates on POS system and key sales tactics.
- Reported to the district manager regarding all store and staff issues.
- Finished the year #4 in overall sales out of 1,500 stores.
Inventory Specialist
Staples Office Supply Store
02.2011 - 04.2013
- Worked with store employees to present merchandise in an appealing manner.
- Completed scheduled inventory counts and supply audits.
- Utilized forecasts to determine needed inventory.
- Tagged merchandise with security markers and pricing information.
- Maintained store assets with effective loss prevention strategies.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Responded to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Contacted other store locations to determine merchandise availability.
- Followed merchandising guidelines to present visually appealing displays.
Sales Manager
Staples Office Supply Store
04.2012 - 02.2013
- Reviewed operational records and reports to project sales and determine profitability.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Recruited, interviewed and hired individuals who would add value, dedication and knowledge to the sales team.
- Promptly resolved all customer requests, questions and complaints.
- Contacted customers by phone and email in response to inquiries.
- Developed solutions to sales challenges and maximized business opportunities.
- Planned and directed staff training and performance evaluations.
- Trained all incoming sales team members.
- Identified opportunities for growth within different departments and collaborated with sales team to ensure goal attainment.
Education
High School Diploma -
The Colony High School
The Colony, TXSkills
- Shipment processing
- Motivated team player
- Excellent communication skills
- POS systems knowledge
- Retail merchandising specialist
- Consistently meets sales goals
- Upselling techniques
- Skilled problem solver
- Strong work ethic
- Sales experience
- Retail sales
- Goal-oriented
- Hourly shift management
- Training and development
- Detail-oriented
- Inventory management
- Staff training and development
- Strategic thinker
- Natural leader
Accomplishments
- Achieved the #4 national store ranking out of 1,500 stores.
Timeline
Store Leader
PetSmart
01.2022 - Current
Assistant Store Leader
PetSmart
01.2020 - 01.2022
Team Leader
Target Corporation
03.2017 - 01.2020
Store Manager
Staples Office Supply Store
05.2013 - 03.2017
Sales Manager
Staples Office Supply Store
04.2012 - 02.2013
Inventory Specialist
Staples Office Supply Store
02.2011 - 04.2013
High School Diploma -
The Colony High School