Job Search Status
Open to workDesired start date: Flexible
Open To Work
Rick Williams
Perth Amboy,NJ
Work Preference
Summary
Dynamic and reliable professional with a clean driving record and extensive experience at New Jersey Transit. Proven track record in customer service and problem-solving, ensuring compliance with safety protocols while enhancing passenger satisfaction. Skilled in time management and adept at operating various locomotives, contributing to efficient transportation operations.
Overview
23
23
years of professional experience
Work History
Driver
Uber
10.2015 - Current
- Assisted customers with ticket purchases and travel information, ensuring a positive experience.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Collaborated with team members to streamline ticketing procedures, improving workflow efficiency.
- Maintained knowledge of transit schedules and route changes to provide accurate information.
- Monitored station activities to ensure compliance with safety protocols and standards.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Monitored ticket sales and provided detailed reports to management.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Processed cash and credit card transactions securely and promptly for customer payments.
Locomotive Engineer
New Jersey Transit
02.2007 - 10.2015
- Operated locomotives, ensuring compliance with safety regulations and operational protocols.
- Conducted pre-trip inspections to maintain equipment reliability and performance standards.
- Communicated effectively with dispatch to coordinate train schedules and respond to operational changes.
- Monitored train systems during transit, identifying and resolving issues to ensure timely arrivals.
- Assisted in training new engineers on operational procedures and safety measures.
- Coordinated with yardmasters to ensure the efficient movement of trains within rail yards, optimizing space utilization and minimizing delays.
- Inspected locomotives before and after runs.
- Operated locomotives to transport freight and other materials.
- Examined locomotives to verify adequate fuel, sand, water and other supplies before each run.
- Assisted in training new Locomotive Engineers, sharing knowledge and best practices for optimal job performance.
- Climbed on and off train cars to set or release hand brakes, couple and uncouple air hoses between rail cars and remove and replace broken knuckles.
- Maneuvered locomotives to transport freight or passengers between stations.
- Strengthened communication between crew members through regular briefings and debriefings, fostering a collaborative work environment.
- Skillfully operated multiple types of locomotives across diverse terrains, displaying adaptability and flexibility in challenging situations.
- Conferred with conductors and traffic control center personnel via radio phones to issue and receive information concerning stops, delays and oncoming trains.
- Checked speed and air pressure of locomotive at various points throughout route.
- Worked with conductors and assistants to drive locomotives safely.
- Inspected locomotives for operational readiness by making FRA and company-required checks and tests.
- Ensured timely deliveries by carefully planning routes and monitoring train progress throughout each trip.
Ticket Agent
New Jersey Transit
08.2002 - 02.2007
- Assisted customers with ticket purchases and travel information, ensuring a positive experience.
- Processed transactions accurately using point-of-sale systems to maintain operational efficiency.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Collaborated with team members to streamline ticketing procedures, improving workflow efficiency.
- Maintained knowledge of transit schedules and route changes to provide accurate information.
- Monitored station activities to ensure compliance with safety protocols and standards.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Monitored ticket sales and provided detailed reports to management.
- Managed cash transactions accurately, balancing daily sales reports to maintain financial integrity.
- Processed cash and credit card transactions securely and promptly for customer payments.
Education
Bachelor of Science - Computer And Information Sciences
University of Phoenix
Tempe, AZSkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Punctual and reliable
- Safe driving practices
- Flexible schedule
- Punctuality
- Loading and unloading
Timeline
Driver
Uber
10.2015 - Current
Locomotive Engineer
New Jersey Transit
02.2007 - 10.2015
Ticket Agent
New Jersey Transit
08.2002 - 02.2007
Bachelor of Science - Computer And Information Sciences
University of Phoenix