Rick Duncan
Michigan
Overview
17
17
years of professional experience
1
1
Certification
Work History
Product Owner
Compassion International
01.2022 - Current
- Delivered innovative product features, contributing to a $19 million-dollar increase in revenue
- Increased retention and conversion rates by implementing user experience improvements
- Began website redesign to modernize user experience
- Develop and execute comprehensive strategies and roadmap in collaboration with cross-functional leadership, aligning business goals with product vision
- Lead program increment planning to ensure timely delivery of key objectives
- Own, refine, and prioritized the product backlog, ensuring clear prioritization based on business value, stakeholder input, and technical feasibility
- Lead 12-person team in refinement, iteration planning, and product demos
- Planned and managed multiple product releases, ensuring timely delivery
- Interim Scrum Master while position was vacant
- Cultivated strong relationships with key stakeholders by maintaining open lines of communication and addressing concerns promptly.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
Senior Product Manager
Altarum Institute
01.2017 - 01.2021
- Led an effort to create a product roadmap and define epics and features that materialized in a 10-million-dollar public health grant to development first in industry products
- Built a new team to support this new project
- Collaborate with other leaders to develop a high-level strategic vision
- Managed product roadmaps, aligning with company goals
- Build features based upon customer needs and business objectives
- Increased product adoption by identifying customer needs and developing innovative product features
- Established strong relationships with key stakeholders, fostering collaboration across departments for seamless product development
- Manage onsite and offsite Software Engineers for separate team
Senior Scrum Master / Product Owner
Altarum Institute
01.2017 - 01.2021
- Led an expansion into new state markets, resulting in 125% increase in revenue and the identification and development of new products and services
- Stepped into concurrent roles in order to support the team as a Product Owner (2017-2021), Manager (2018-2021), and Senior Scrum Master (2019-2021)
- Scrum Master for multiple application teams
- Product Owner for Michigan’s Validator and SOLR applications
- Manage onsite and offsite Software Engineers
- Established process to Facilitate the generation of ideas through co-creating
- Coach and mentor new leaders
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Enhanced team productivity by implementing Agile methodologies and improving communication between cross-functional teams.
Scrum Master
Altarum Institute
01.2016 - 01.2017
- As the organization’s first Scrum Master, began a grassroots movement to implement agility
- Increased speed to market through establishing incremental deployment cadence
- Scrum Master for multiple application teams
- Coordinate shared resources and prioritize across applications
- Implement agile development methodologies
- Lead POs through design, story creation, and backlog prioritization
- Organize and facilitate all scrum meetings across multiple teams
Product Owner
ParishSOFT
01.2015 - 01.2016
- Partnered with Scrum Master to become the first team to successfully implement Scrum
- Managed the company’s core application
- Collaborate with executive team to develop a high-level strategic vision
- Define and manage product roadmap and backlog
- Understand customer needs and define requirements
- Design UI and compose user stories, requirements, and personas
- Lead backlog grooming, prioritization, and release planning
- Acting offshore team Scrum Master
Product Management Lead / Senior Business Analyst
Thomson Reuters
01.2008 - 01.2015
- Designed and implemented the company’s first corporate state tax electronic filing application
- Guided the team to becoming the leader in this segment for 8 consecutive years
- Define and manage electronic filing product seasonal roadmap
- Develop and refine product management processes
- Determine team software enhancements and new features backlog
- Establish electronic filing design patterns and standards
Education
MA -
Fuller
BA -
Evangel College
Ph.D. -
Fuller
Doctor of Global Leadership -
01.2026
Skills
- Release planning
- Product Backlog Management
- Roadmap development
- Agile frameworks
- Stakeholder relationship management
- Product Lifecycle Management
- Scrum Methodology
- Meeting facilitation
- Software Development Lifecycle
- Backlog Grooming
- User Story Creation
- Product Strategy
Certification
- Certified SAFe 4 Agilist
- Certified SAFe PO/PM
- Certified Scrum CSPO
- Certified Scrum Master
Timeline
Product Owner
Compassion International
01.2022 - Current
Senior Product Manager
Altarum Institute
01.2017 - 01.2021
Senior Scrum Master / Product Owner
Altarum Institute
01.2017 - 01.2021
Scrum Master
Altarum Institute
01.2016 - 01.2017
Product Owner
ParishSOFT
01.2015 - 01.2016
Product Management Lead / Senior Business Analyst
Thomson Reuters
01.2008 - 01.2015
MA -
Fuller
BA -
Evangel College
Ph.D. -
Fuller
Doctor of Global Leadership -
- Certified SAFe 4 Agilist
- Certified SAFe PO/PM
- Certified Scrum CSPO
- Certified Scrum Master
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