Rickella Rose
West Palm Beach,FL
Summary
Proactive, customer-orientated retail professional with over 4 years of experience. Received multiple awards for meeting sale goals and outstanding customer satisfaction. Adapt at maintaining confidentiality of sensitive information and providing comprehensive support. Strong work ethic, adaptability, and exceptional interpersonal skills, and quickly mastering new skills. Productive and successful in deadline-driven, production-focused settings. Seeking to transition to a rewarding role with a growing team.
Overview
5
5
years of professional experience
Work History
Mail Clerk/Admin Assistant
Werner Hoffman Greig & Garcia
Boca Raton
04.2024 - 09.2024
- Mail management comprising of receiving, sorting, and processing incoming and outgoing mail
- Direct uploads, scanning mail for digital delivery and assignment ensuring accuracy of content
- Maintaining postage meter, file assortments, and mail receipts
- Compiled customer information into organized databases for easy access
- Performed data entry tasks to update customer accounts records
- Followed confidentiality rules to preserve data quality, organized and maintained filing systems for confidential documents
Pro Sales
Home Depot
West Palm Beach, Florida
07.2022 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and accurately.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of interpersonal and people skills.
- Displayed strong telephone etiquette; swiftly handling complex calls.
- Recognized by management for providing exceptional customer service.
Special Services
Home Depot
Royal Palm Beach
11.2021 - 07.2022
- Operated cash registers to process payments for goods and processed credit card transactions
- Resolved customer complaints in a professional manner
- Assisted customers with locating merchandise within the store
- Provided information on company policies, warranties, guarantees, financing options and other related matters
- Informed customers about product pricing and answered questions regarding products and services available in the store
- Followed established loss prevention procedures when dealing with suspicious customers or activities
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
Dietary Assistant
The Waterford at Baytown
Juno Beach, Florida
07.2019 - 07.2021
- Greeted guests warmly upon arrival at the dining area and provided them with an overview of available menu item.
- Informed supervisor about any changes in patient's dietary needs or preferences.
- Worked closely with dietitians to ensure proper nutrition for each resident and patient.
- Maintained a safe working environment by following all safety protocols.
- Set up trays and food service carts to deliver food to residents.
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines.
- Served food and snacks according to planned menu and patients' diet plans including special dietary needs.
- Cleaned and maintained dining room during and after each meal service.
- Treated residents and team members with dignity and respect.
- Engaged with residents to provide positive and enriching experiences.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Inlet Grove High School
Riviera Beach, FL05-2020
Associate of Arts -
Palm Beach State College
Lake Worth, FLSkills
- Time management
- Communication
- Problem-solving
- Data entry
- Organizational skills
- Attention to detail
- Microsoft Office proficiency
- Customer service
- Administrative support
- Mail sorting
- Document scanning
Languages
- English, Advanced
- Jamaican Patois, Native
Timeline
Mail Clerk/Admin Assistant
Werner Hoffman Greig & Garcia
04.2024 - 09.2024
Pro Sales
Home Depot
07.2022 - 04.2023
Special Services
Home Depot
11.2021 - 07.2022
Dietary Assistant
The Waterford at Baytown
07.2019 - 07.2021
High School Diploma -
Inlet Grove High School
Associate of Arts -
Palm Beach State College