Trish Roswall
Aptos,CA
Summary
Dynamic DMV Clerk and Admin Assistant with proven expertise at Ocean Honda Santa Cruz, enhancing office efficiency through meticulous data entry and exceptional customer service. Recognized for accuracy in title processing and adept problem-solving, consistently meeting quotas while fostering a collaborative work environment. Strong organizational skills and adaptability drive success in high-pressure situations.
Overview
6
6
years of professional experience
Work History
DMV Clerk Admin Assistant Multi Positions
Ocean Honda Santa Cruz
Soquel, CA
07.2017 - 03.2023
- Maintained a high level of accuracy when entering data into the DMV system, reducing errors and improving overall efficiency.
- Streamlined customer service by efficiently processing vehicle registrations and driver''s license applications.
- Handled sensitive personal information with discretion while assisting customers in obtaining identification cards or updating their records accordingly.
- Promoted a positive work environment by cultivating strong professional relationships with colleagues and supervisors.
- Facilitated smooth customer interactions by addressing questions or concerns regarding DMV policies in a clear and concise manner.
- Consistently met daily quotas for processed transactions, contributing to overall office efficiency and success.
- Enhanced office organization by maintaining accurate records of all transactions and filing necessary documents.
- Managed high-stress situations effectively, maintaining a calm demeanor while assisting frustrated or upset clients.
- Used Xerox machines and reader and printer machines to make, file, and distribute copies of recorded documents.
- Communicated with customers to resolve common title issues.
- Prepared tax and title documents to submit legal transfer work to DMV.
- Verified and analyzed free-and-clear title issues, odometer readings, and VIN numbers to finalize sales deals.
- Contacted State Motor Vehicle Department to determine status of pending titles.
- Performed routine data entry or document management.
Education
General Studies -
West Valley College
Saratoga, CASkills
- Active learning
- Document verification
- Data entry proficiency
- Appointment scheduling
- Cash handling experience
- Title processing
- Filing systems
- Deadline management
- Accuracy and precision
- Policy adherence
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Creative problem solving
- Money handling
- Office administration
- Scheduling appointments
- Data entry
- Self motivation
- Documentation review
- Document preparation
- Schedule management
- Time management abilities
- Payment collection
- Telephone etiquette
- Professional demeanor
Timeline
DMV Clerk Admin Assistant Multi Positions
Ocean Honda Santa Cruz
07.2017 - 03.2023
General Studies -
West Valley College