Rickey Adams
Riverside,California
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
9
9
years of professional experience
Work History
Digital Coach
Wal-Mart Supercenter
09.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Academy Team Lead
Wal-Mart Supercenter
01.2023 - 09.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
Team Lead
Wal-Mart Supercenter
07.2015 - 01.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
Education
Bachelor of Science - Biology
University of La Verne
La Verne, CA05.2020
Bachelor of Arts - Chemistry
University of La Verne
La Verne, CA05.2020
Skills
- Retail Inventory Management
- Promotional Planning
- Employee Training
- Personnel Development
- Operations Management
- Customer Service Management
- Payroll Management
Timeline
Digital Coach
Wal-Mart Supercenter
09.2023 - 12.2024
Academy Team Lead
Wal-Mart Supercenter
01.2023 - 09.2023
Team Lead
Wal-Mart Supercenter
07.2015 - 01.2023
Bachelor of Science - Biology
University of La Verne
Bachelor of Arts - Chemistry
University of La Verne
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